In most cases, you do not need to be home to start your gas service.
However, if the natural gas service has been turned off, we will need to visit your home to restore the service and to inspect and light your furnace, stove and other natural gas appliances. For more information, please contact us.
Natural gas is by far the most affordable home energy choice. Heating your home and water with gas saves you between $1,600 and $2,000 every year compared to using electricity, oil or propane. And that low price is the same, 24/7 - there's no penalty for cooking food or drying laundry during the weekday.
With the price of electricity expected to increase by 40 per cent over the next five years, choosing clean and affordable natural gas makes more sense - and saves you more money - than ever! Find ways to save money & energy when you use natural gas.
The gas rates we charge to customers are regulated by the Ontario Energy Board (OEB), which reviews rates quarterly to ensure they are fair and equitable to consumers. Go to the natural gas rates section of our website to look up current and historical gas rates for your area.
You will see two types of costs on your monthly bill:
Costs that vary with the amount of natural gas you use:
Gas used - The cost of the natural gas your household consumed during the past month.
Transportation to you - The cost to transport natural gas from where it is produced into the Union Gas distribution system in Ontario. Union Gas purchases natural gas and transportation services from the market and passes the cost through to our customers without mark-up. (Note: as of Jan 1, 2017, this cost is included in the gas used charge for customers in Southern Ontario. These customers will no longer see a separate Transportation to Union Gas line item on their bill).
Storage - The cost to store the gas until it's needed.
Delivery - The cost to deliver natural gas from the Union Gas distribution system to your home or business. It also includes the Ontario government's cap-and-trade costs related to carbon emissions from the natural gas you use and that we use to deliver it to you.
Costs that do not vary with the amount of natural gas you use:
Monthly charge - A fixed monthly charge covering meter reading and billing, operating and maintaining our gas distribution system, maintaining the service line to your home or office, and keeping service technicians available 24/7 to ensure the safe operation of our system.
Go to Understanding your bill for more information.
We will open a new Union Gas account for you at your new address.
In most cases you do not need to be home to start your gas service. However, if the natural gas service has been turned off, we will need to visit your home to restore the service and to inspect and light your furnace, stove and other natural gas appliances. For more information, please contact us.