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New Customer

If you're opening a Union Gas account in your name for the first time, fill out the Start Gas Service form to begin.

If you are installing natural gas for the first time, go to Switch to Natural Gas for information.

Start Gas Service

You'll need:

  • Your contact information - name and phone number.
  • Date of birth.
  • Service start date.
  • Your new address.

Timing

Let us know before your moving day. Call the Customer Contact Centre at 1-888-774-3111, Monday to Friday from 8:00 a.m. to 6:00 p.m., (except holidays).

Connection/Transfer Charge

  • A $35 connection/transfer fee will be charged on your first bill.
  • The person named on the Start Gas Service form is the only person responsible for the account. Learn how to add another person to your account.

Security deposit

  • If you are a new customer to Union Gas, a security deposit equal to two average month’s gas usage, based on the last 12 months use, will be charged.
  • You have the option to pay the security deposit over a maximum of six monthly instalments without interest.
  • Learn about options to waive the security deposit requirement.

Billing

  • You will receive your first bill within approximately 30 days of opening your account. After that, you will receive a bill around the same time every month, shortly after your gas meter is read.
  • Bills are due when rendered and you are provided a period of 20 days for payment before a Late Payment Charge is applied to your account.  
  • The Equal Billing Plan spreads your annual natural gas costs evenly through the year for easier budgeting and a more predictable monthly bill.
  • Go to understanding your bill for billing explanations.
  • Choose a payment option that suits you. Automatic payments and credit card payments are available.
  • Choose Paperless Billing and have your gas bill emailed to you each month. You can also sign up for a yearly summary of your billing history emailed each January. You have the option to receive a payment reminder email each month so you never forget to make a payment. Sign up for the Paperless Billing options you want in MyAccount, once you receive your new Union Gas account number.

Manage your account

Sign up for MyAccount to manage your account online. You can monitor your energy use, view your bills from the past 24 months, or sign up for paperless billing.

Union Gas service areas

Find out if Union Gas provides natural gas service in your city or town.

Frequently asked questions

Do I need to be home to start my gas service?

In most cases, you do not need to be home to start your gas service.

However, if the natural gas service has been turned off, we will need to visit your home to restore the service and to inspect and light your furnace, stove and other natural gas appliances. For more information, please contact us.

Tips to save money and energy

Natural gas is by far the most affordable home energy choice. Heating your home and water with gas saves you between $1,600 and $2,000 every year compared to using electricity, oil or propane. And that low price is the same, 24/7 - there's no penalty for cooking food or drying laundry during the weekday.

With the price of electricity expected to increase by 40 per cent over the next five years, choosing clean and affordable natural gas makes more sense - and saves you more money - than ever! Find ways to save money & energy when you use natural gas.

What are the gas rates for my new home?

The gas rates we charge to customers are regulated by the Ontario Energy Board (OEB), which reviews rates quarterly to ensure they are fair and equitable to consumers. Go to the natural gas rates section of our website to look up current and historical gas rates for your area.

What are the usual charges on my monthly bill?

You will see two types of costs on your monthly bill:

Costs that vary with the amount of natural gas you use:

Gas used - The cost of the natural gas your household consumed during the past month.

Transportation to you - The cost to transport natural gas from where it is produced into the Union Gas distribution system in Ontario. Union Gas purchases natural gas and transportation services from the market and passes the cost through to our customers without mark-up. (Note: as of Jan 1, 2017, this cost is included in the gas used charge for customers in Southern Ontario. These customers will no longer see a separate Transportation to Union Gas line item on their bill).

Storage - The cost to store the gas until it's needed.

Delivery - The cost to deliver natural gas from the Union Gas distribution system to your home or business. It also includes the Ontario government's cap-and-trade costs related to carbon emissions from the natural gas you use and that we use to deliver it to you.

Costs that do not vary with the amount of natural gas you use:

Monthly charge - A fixed monthly charge covering meter reading and billing, operating and maintaining our gas distribution system, maintaining the service line to your home or office, and keeping service technicians available 24/7 to ensure the safe operation of our system.

Go to Understanding your bill for more information.

What happens on moving day?

We will open a new Union Gas account for you at your new address.

In most cases you do not need to be home to start your gas service. However, if the natural gas service has been turned off, we will need to visit your home to restore the service and to inspect and light your furnace, stove and other natural gas appliances. For more information, please contact us.

to my account

Register today and start managing your account online

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