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Enbridge Gas Inc. operating as Union Gas (hereinafter referred to as "Union Gas") is committed to identifying, removing and preventing barriers that may impede accessibility to services and to provide customer service in a manner that respects the principles of dignity, independence, integration and equal opportunity.

Our goal is to provide information and communications in an accessible manner to our customers, on request.

Our Accessibility Customer Service Policy supports our goals to provide our services to people with disabilities. The policy can be provided to any member of the public upon request in an accessible format.

Our Multi Year Accessibility Plan, outlines the policies and actions that Union Gas will put in place to improve opportunities for people with disabilities.

Visit the Government of Ontario website for more information on making Ontario accessible.

Feedback and Accessibility Requests

We welcome your feedback as it encourages continuous improvement in accessibility to our services.

You may provide feedback or submit requests for information and communications by telephone, email or in writing.

Telephone: 1-888-774-3111


Bell Relay: 1-800-855-0511

Enbridge Gas
Attention: Office of the Ombudsman
P.O. Box 2001
50 Keil Drive North
Chatham, On N7M 5M1

We'll respond to all written correspondence (unless otherwise agreed to by the customer) within 10 calendar days.

Online billing

myaccount is our online account management tool that lets you view your bill online. You can register for myaccount online or by telephoning 1-888-774-3111. myaccount provides you with 24 months of billing information.

Teletypewriter (TTY) Services

If you have a hearing or speech impairment and use a TTY (Teletypewriter) device, you can use the Bell Relay Service (1-800-855-0511) to communicate with us.

For more information about this service, please contact Bell Canada directly at 1-800-268-9242 (TTY) or visit the Bell Canada website. For more information about TTY devices and similar equipment, please contact:

The Canadian Hearing Society
271 Spadina Road
ON M5R 2V3
Telephone: 416-964-9595
TTY: 416-964-0023