Contact Us

24-Hour Emergency Assistance 1-877-969-0999
Call if you suspect a natural gas leak or a build up of carbon monoxide.

For all other inquiries...

Online with myaccount

Log in or register for myaccount to find information about your account, billing and gas usage.   Retrieve your user ID or password.

By email

Tell us how we can help.

By phone

Call us at 1-888-774-3111
Monday to Friday 8 a.m. to 6 p.m. (except holidays)

The Office of the Ombudsman

There are a variety of ways you can express your concerns about your experience with Enbridge Gas, and we’re here to help you. The Office of the Ombudsman provides an impartial review of unresolved complaints.

By mail

For inquiries
Enbridge Gas
PO Box 2001
Chatham, ON
N7M 5M1
For bill payments
Enbridge Gas (Union Gas)
PO Box 4001, STN A
Toronto, ON
M5W 0G2

Call before you dig 1-800-400-2255

Website: Ontario One Call

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