Conditions of Service

We are proud of our history of supplying natural gas service to over 400 communities in Ontario for more than 100 years. We are committed to providing our customers with safe and reliable gas services, and clear communications.

Conditions of Service

Learn about our current Conditions of Service that explain our operating practices and procedures. The new Conditions of Service will become effective December 1, 2019

We reserve the right to modify the contents of the Conditions of Service from time to time as needed. These conditions are meant as guidelines and do not supersede any terms and conditions agreed to in our gas supply contracts with you.

Complaint process

Our goal is to give you the best service possible. If you find we haven't met that goal, please let us know. Learn about our complaint process.

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