Conditions of Service

We are proud of our history of supplying natural gas service to over 400 communities in Ontario for more than 100 years. We are committed to providing our customers with safe and reliable gas services, and clear communications.

Conditions of Service

The conditions of service describe in summary form Enbridge Gas’ operating practices and policies, and are provided as part of our commitment to providing our customers with safe and reliable natural gas services. We reserve the right to modify the contents of the Conditions of Service at any time. The Conditions of Service are meant as guidelines and do not supersede any terms and conditions agreed to in our contracts for gas supply with you. A new Conditions of Service will become effective March 1, 2020.

Complaint process

Our goal is to give you the best service possible. If you find we haven't met that goal, please let us know. Learn about our complaint process.

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