Behind in your Payments?

We're here to help

If you are having difficulty paying your bill, or are concerned about making your next payment, please get in touch with us as soon as possible. We’re here to help you and to ensure your gas service is there when you need it.

Ways we can help

If you require payment assistance, please call our Customer Contact Centre at 1-888-774-3111. Our representative will work with you to find a mutually agreeable payment plan.

Installment payments

You may be eligible to make installment payments to bring your account up-to-date. Log in to myaccount and go to the Make a Payment Arrangement tab. Or call us at 1-888-774-3111.

What if I received a disconnection notice?

To ensure continuation of your gas service, it is important that you take action before the date indicated in the letter. Please contact us if your require assistance.

Eligible low-income customers

We partner with local United Way agencies to provide the Energy Assistance Program which provides emergency financial assistance to income-eligible customers. These agencies have the expertise and the knowledge to assess individual needs and co-ordinate access to the most appropriate support programs. Learn about the Energy Assistance Program.