Customer Contact Centre—We’re Here to Help

Find our contact information, connect with an energy conservation advisor, log in to your account, access business-related energy information and more. This section is designed to provide the personalized support and information you want, when you want it—all beginning at this one quick and easy online location.


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Call us 24-hours a day if you suspect a natural gas leak or a build-up of carbon monoxide.

Energy Conservation

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Energy Conservation Advisors are experts at identifying energy-saving opportunities and working with you to reduce your company’s energy costs.

Contact Energy Conservation Advisor

Billing & Service

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For billing and service inquiries only.

Monday to Friday
8 a.m. to 6 p.m.

Call centre 1-888-774-3111

Online Accounts

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For business customers who receive a monthly bill and have a 14-digit account number.

Log in or Register


For business and institutional customers who have an Energy Conservation Advisor and a distribution contract.

Log in or Register

By Mail

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General inquiries

Enbridge Gas
PO Box 2001
Chatham, ON
N7M 5M1

Bill payment

Enbridge Gas (Union Gas)
PO Box 4001, STN A
Toronto, ON
M5W 0G2

Before You Dig

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Ontario Onecall logo


or visit Ontario One Call at

Contact Ontario One Call at least 5 days before digging to schedule their free locating service.

By Email

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Account Manager Contact Us

Please complete the email form below to contact Enbridge Gas regarding non-urgent inquiries. This mailbox is monitored and replies are issued within 5 business days.

Natural Gas Emergencies: For gas odour, leak, low pressure, service line damage or any other safety concern, please call 1-877-969-0999 immediately

 *  Indicates a required field.

Contact Information

Looking for quick answers?

We make it easy to find information about a variety of topics online. Simply determine which category of business or institutional customer you are below, then choose your topic of interest in the menu.