Service Alert: Please note that starting Sun. June 27 access to self-service options will be temporarily unavailable due to planned online system updates. We apologize for any inconvenience. See our planned customer service interruption dates at uniongas.com/changes. Thank you for your understanding.
Find our contact information, connect with an energy conservation advisor, log in to your account, access business-related energy information and more. This section is designed to provide the personalized support and information you want, when you want it—all beginning at this one quick and easy online location.
Call us 24-hours a day if you suspect a natural gas leak or a build-up of carbon monoxide.
Energy Conservation Advisors are experts at identifying energy-saving opportunities and working with you to reduce your company’s energy costs.
Contact Energy Conservation Advisor
For billing and service inquiries only.
Monday to Friday 8 a.m. to 6 p.m.
Call centre 1-888-774-3111
For business customers who receive a monthly bill and have a 14-digit account number.
Log in or Register
For business and institutional customers who have an Energy Conservation Advisor and a distribution contract.
or visit Ontario One Call at OntarioOneCall.ca
Contact Ontario One Call at least 5 days before digging to schedule their free locating service.
Please complete the email form below to contact Enbridge Gas regarding non-urgent inquiries. This mailbox is monitored and replies are issued within 5 business days.
Natural Gas Emergencies: For gas odour, leak, low pressure, service line damage or any other safety concern, please call 1-877-969-0999 immediately
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We make it easy to find information about a variety of topics online. Simply determine which category of business or institutional customer you are below, then choose your topic of interest in the menu.
Myaccount is for business customers who receive a monthly bill. Your account number has 14 digits and 2 dashes: 123-4567 891-2345.
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This is for business and institutional customers who have an account manager and distribution contract.