If you anticipate a problem providing access during a certain period, please contact our Customer Contact Centre to make an alternative arrangement.
Gently brush off snow or ice with a soft broom or brush – never a sharp tool like an ice scraper. Be careful not to bump your meter with a snowblower.
Your natural gas meter set is designed to withstand winter weather conditions. However, a gas meter covered in snow or ice can impede its ability to regulate the pressure of the gas supplied to your home, which could lead to serious risks for you and your family. Customers are responsible for protecting all metering and regulating equipment necessary for the supply of gas and for keeping it accessible at all times.
Contact us if you have difficulty clearing snow and ice from your meter.
Our meter readers can't take a reading if access to your meter is blocked by snow, ice or heavy equipment. And they will not come on your property if your pets are running loose. Even the friendliest dog may bite someone it regards as a stranger. Be sure your pets are securely tied or kept inside the house when a meter reader or utility service representatives come onsite.