Energy Assistance Program

Need help with your natural gas bill?

In response to the COVID-19 pandemic, the Ontario Energy Board is working on expanding financial assistance to families who are facing difficulties paying their natural gas bills. More information on COVID-19 Energy Assistance Program eligibility and how to apply will be made available in the next few weeks.

In the meantime, rest assured that we understand that this is a particularly difficult time for customers, who may be facing financial challenges. To help, we have extended our suspension of disconnections for residential natural gas customers until August 1, 2020. We also offer flexible payment arrangements you can set up yourself online at anytime.

Other Programs Available

Low-Income Customer Service Policies
We also offers a Low-Income Customer Services Policies Program which offers additional help for income-eligible customers to manage their natural gas account. Details can be found under our Conditions of Service.

Home Winterproofing Program
If you qualify, you’ll receive free home improvements, including insulation, that will keep you and your energy bills more comfortable all year round. Take advantage of the program that has helped 10,000 Ontario households save money and energy. For more information, visit our Home Winterproofing Program section.

To learn more about these programs and other money saving tips, visit save money & energy or call 1-888-774-3111.