Energy Assistance Program

Need help with your natural gas bill?

The Ontario Energy Board has launched the COVID-19 Energy Assistance Program (CEAP) to help customers with their Enbridge Gas bill. See if you qualify for a one-time credit of $80.

Low-income customers having trouble paying their bill may qualify for emergency relief through the Low-Income Energy Assistance Program. The program provides emergency relief with a one-time financial grant of up to $500 for eligible low-income customers. This amount is applied directly to the outstanding balance on your gas bill and will vary based on account circumstances. Customers should visit the United Way Simcoe Muskoka website for qualification information.

In the meantime, rest assured that we understand that this is a particularly difficult time for customers, who may be facing financial challenges. We offer flexible payment arrangements you can set up yourself online at anytime.

Other Programs Available

Low-Income Customer Service Policies
We also offers a Low-Income Customer Services Policies Program which offers additional help for income-eligible customers to manage their natural gas account. Details can be found under our Conditions of Service.

Home Winterproofing Program
If you qualify, you’ll receive free home improvements, including insulation, that will keep you and your energy bills more comfortable all year round. Take advantage of the program that has helped 10,000 Ontario households save money and energy. For more information, visit our Home Winterproofing Program section.

To learn more about these programs and other money saving tips, visit save money & energy or call 1-888-774-3111.