Not currently. This has been captured as an enhancement. However, all of the data can be downloaded for all contract remittances and consumption data. From this data, a summary could be generated.
Yes. You are encouraged to use the Detailed Consumption data to verify the consumption amounts on the Monthly Invoice/Remittance.
All of the invoices that you have access to will be displayed allowing you to select specific invoices to associate with different company contacts for the email notification.
When selecting "Add a New Contact" a dialogue box will pop up for you to add the company contact information including the email address for notification of the availability of the invoice for viewing on Unionline. Once the information has been entered please click the "Save Contact" button to save the information.
Union offers this service to its residential billed customers, however this is not a service associated to Unionline and its customer base.
There is a checkbox on the Paperless Invoice Election form on Unionline to cancel enrolment. Please refer to the Unionline Tutorials for further details.
Pro-ration is the allocation of consumption derived from a cyclical meter read, split across two months to enable the appropriate charges to be applied to the appropriate consumption. It is a degree-day based formula, which ensures the weather on each given day within the cycle is appropriately accounted for.
Union will attempt to describe each individual miscellaneous adjustment on a separate line item available for viewing through Unionline.
In order to perform our processes, requests made to change financial institution information through the DP Banking Information page should be sent no later than the 20th of the current business month. For example, changes to financial information received by May 20th will be reflected on the May remittance, wired on June 20th. Changes received after May 20th will be reflected on the June remittance, wired on July 20th.
The contracts are sorted in ascending order based on SA#.
Name, Phone Number and Email Address MUST be included in the election form.
You must click Save Enrolment to save the contact/invoice relationship information before you click Submit. If you do not click the Save Enrolment button your contact/invoice relationship information will be lost.
Clicking the Submit button notifies Union Gas to take appropriate action to enrol you in Paperless Invoicing. A return email will be sent notifying you of the successful completion of your request.
There are many reasons including, faster access to view the invoices allowing more time for your internal processes and less chance of incurring late payment charges, less paper to keep track of, and together we can help build a greener business environment.
Account Review displays the status of your most recent invoices, including any payments that have been applied to your account. It is meant to provide an "at a glance" picture of your current account balance.
Account History displays a concise historical account of both invoice activity and payments.
The exact wording of the Marketer Administration Fee is 'REM administration fee'.
Edit updates the employee contact information and changes the contracts assigned to the contact.
Remove cancels the email notification of employee contact.
Detail presents the invoices that are associated with the employee contact.
All metered data that is measured is presented in cubic meters (m3).
Every attempt is made to process monthly invoices as close to the beginning of the month as possible. Once all invoices for contract rate customers have been generated and checked, they are published to Unionline. If you have the invoicing role for that specific market and contract, you are also notified through your Unionline Message Board once your invoice is available for viewing. If you are a paperless invoice customer you will also be notified through an email message that it is available for viewing.
You might not have access to view all of your invoices. If you require access to view invoices for additional markets please complete the Unionline Access Request Form for the additional roles that you require. For assistance in completing the form, please refer to the Unionline Tutorials or contact Unionline Support.
Yes. Due to the cyclical nature of customer billing, regardless of rate value, Union's Retail billing system will prorate the volumes and display two lines on the customer bill for the corresponding volumes consumed on each side of the rate change date.
Yes. The remittances will include all information that was part of the end-use customer bill for the billing month. This includes monthly consumption based collections as well as any prior period adjustments that appear on the end-use bill.
Yes. An appropriate amount of detail will be used to describe all Miscellaneous Charges that appear on a Direct Purchase Invoice.