Price adjustments refund or collect the difference between forecasted costs and actual costs from a prior period. The price Union Gas charges customers for gas is a forecasted price. This forecast is updated and approved by the Ontario Energy Board quarterly to reflect changes in the market price of natural gas.
Because Union Gas is not allowed to earn a profit on the sale of gas, we track the difference between the price we charge our customers for gas based on this forecast and the actual cost of gas we purchase during the same period.
When forecasted costs differ from actual costs, Union Gas applies a price adjustment to the gas rate to refund or collect the difference. In this way we can ensure that the actual costs of gas is passed through to our customers and not a penny more.
These are not new or extra charges. In the past, price adjustments were blended into the gas, transportation storage and delivery to you rates.
Back to Top
Your Account Manager's contact information is located on Unionline under Contract Details. The name, e-mail address and phone numbers of your Account Manager will be located on the Contact Information tab. If this person cannot be reached, a list of all Account Managers is available on our contact us page. Any of our representatives would be happy to help with any concerns.
Back to Top