Invoice and Payment Options
Storage & Transportation Shippers have asked for
options on receiving and paying their invoices. We are pleased to offer
you a number of invoice and payment options that are convenient and easy
Union Gas customers have
the following options to receive or view their invoices:
By electing paperless invoicing, you can choose to receive your invoice via
email or log in to Unionline to view your bill. To enroll in paperless
invoicing contact your account manager or email email@example.com.
To enroll yourself:
- Log in to Unionline.
- Navigate to the Invoices screen
(e.g. Direct Purchase, Distribution or S&T).
At the bottom of the invoice screen, select the Paperless Invoice Election Form.
- Select "Please enroll the selected
contracts in the environmentally-friendly paperless invoicing."
- You have two options for viewing your
- If you would like to receive your
invoice via PDF directly to your inbox, select the option “Include electronic
invoice (PDF) in the notification email.”
- If you would like to receive
notification that your invoice is ready for viewing in Unionline, please move on
to the next step.
- Select the contracts to be enrolled.
- Select "Add New Contact". You can
enter as many people as you would like. (Please note: all contacts will need to
have Unionline access to view the invoice.)
- Select "Save Contact"
- Select "Save Enrolment"
- Click on the "Submit" button and
the form will be electronically submitted to Union Gas.
All contacts will receive an email that will provide an effective date for
paperless invoicing. Please note: Requests received more than five (5) business
days prior to the last day of the month will be effective the following month.
You are ready for paperless
Every month, all requested contacts will
be sent an email according to the viewing method you have selected. If you don't have Unionline, it is fast and easy to
register. For more information on how to enroll
in paperless invoicing or frequently asked questions.
2) View your invoice on Unionline
- Log in to Unionline and view your
current invoice and your account history
- If you don't have Unionline, it is fast and
easy to register
3) Receive your invoice by mail
Shippers now have three options to pay their Union
- Pay online - Through any major financial
institution, you can now set up and pay your invoice online. To pay your invoice online, you can set up Union Gas Storage and
Transportation with your financial institution using the 8 digit
contract number starting with "ST" found on your invoice (e.g.
ST00000000). *Please note: This option is currently not available for
Shippers invoiced in U.S. dollars. We continue to work with financial
institutions to add this option in the near future.
- Pay by wire - Wire payments are
accepted. Please contact your
if you require additional information regarding wire payments.
Wires must be accompanied by remittance detail (account number(s)
and amount paid for each invoice). Your payment can be mailed or
Central Cashiering Department
Fax: 1-800-799-0039 or 519-436-5401
Shippers can be invoiced in either Canadian funds, US funds
or both (dependant on the currency the deal was contracted in). The
currency option you prefer to be invoiced in
is your Elected Currency. You are required to pay your invoice in the
same currency as invoiced (i.e. your Elected Currency). You can continue
to negotiate contracts with your sales representative in either
currency, but your invoice will either convert all charges to your
single Elected Currency using the Monthly Average Noon Rate posted by
the Bank of Canada or if your Elected Currency is dual (both CAD and
USD) then you will receive two invoices; one for you CAD contracts and
one for your USD contracts.
Payment Due Date
For information on your payment due date, please refer to your
invoice. If payment is not received by the due date, late payment charges
will be applied at the minimum commercial per annum lending rate of
Union Gas' principal bank.