Start Gas Service

Start gas service at another residence within our service area.

Start Gas Service

You’ll need:

  • Service start date.
  • Address for your additional property. Check our Union Gas service area.
  • If you are logging in to MyAccount for the first time, you'll need your 14-digit Union Gas account number and an email address.

Timing

Let us know before your moving day. Call the Customer Contact Centre at
1-888-774-3111, Monday to Friday from 8:00 a.m. to 6:00 p.m., (except holidays).

Connection/Transfer charge

A $35 connection/transfer fee will be charged on your first bill.

Billing changes

  • Account number: You will be assigned a new account number when you start an additional gas service. You will also see the new account number on your first bill.
  • Banking: Paying your bill through Internet or telephone banking? Remember to add your new Union Gas account number to your banking profile.

Billing

  • Choose Paperless Billing and have your gas bill emailed to you each month. You can also sign up for a yearly summary of your billing history emailed each January. You have the option to receive a payment reminder email each month so you never forget to make a payment. Sign up for the Paperless Billing options you want in MyAccount, once you receive your new Union Gas account number.
  • You will receive your first bill within 30 days of opening the account. After that, you will receive a bill around the same time every month. The bill date is determined by our meter-reading schedule.
  • Bills are due when rendered and you are provided a period of 20 days for payment before a Late Payment Charge is applied to your account. Go to Payments for a list of payment options.
  • The Equal Billing Plan spreads your annual natural gas costs evenly through the year for easier budgeting and a more predictable monthly bill.
  • Go to Understanding your bill for help understanding your Union Gas bill.

Frequently asked questions

Do I need to be home to start my gas service?

In most cases, you do not need to be home to start your gas service.

However, if the natural gas service has been turned off, we will need to visit your home to restore the service and to inspect and light your furnace, stove and other natural gas appliances. For more information, please contact us.

Tips to save money and energy

Natural gas is by far the most affordable home energy choice. Heating your home and water with gas saves you between $1,600 and $2,000 every year compared to using electricity, oil or propane. And that low price is the same, 24/7 - there's no penalty for cooking food or drying laundry during the weekday.

With the price of electricity expected to increase by 40 per cent over the next five years, choosing clean and affordable natural gas makes more sense - and saves you more money - than ever! Find ways to save money & energy when you use natural gas.

What are the gas rates for my new home?

The gas rates we charge to customers are regulated by the Ontario Energy Board (OEB), which reviews rates quarterly to ensure they are fair and equitable to consumers. Go to the natural gas rates section of our website to look up current and historical gas rates for your area.

What are the usual charges on my monthly bill?

You will see two types of costs on your monthly bill:

Costs that vary with the amount of natural gas you use:

Gas used - The cost of the natural gas your household consumed during the past month.

Transportation to you - The cost to transport natural gas from where it is produced into the Union Gas distribution system in Ontario. Union Gas purchases natural gas and transportation services from the market and passes the cost through to our customers without mark-up. (Note: as of Jan 1, 2017, this cost is included in the gas used charge for customers in Southern Ontario. These customers will no longer see a separate Transportation to Union Gas line item on their bill).

Storage - The cost to store the gas until it's needed.

Delivery - The cost to deliver natural gas from the Union Gas distribution system to your home or business. It also includes the Ontario government's cap-and-trade costs related to carbon emissions from the natural gas you use and that we use to deliver it to you.

Costs that do not vary with the amount of natural gas you use:

Monthly charge - A fixed monthly charge covering meter reading and billing, operating and maintaining our gas distribution system, maintaining the service line to your home or office, and keeping service technicians available 24/7 to ensure the safe operation of our system.

Go to Understanding your bill for more information.

What happens on moving day?

We will open a new Union Gas account for you at your new address.

In most cases you do not need to be home to start your gas service. However, if the natural gas service has been turned off, we will need to visit your home to restore the service and to inspect and light your furnace, stove and other natural gas appliances. For more information, please contact us.

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