Residential

Move your Gas Service

Stop gas service at one location and start gas service at a new location within the former Union Gas service area.

You'll need:

The moving date.
Your new address.
If you are logging in to myaccount for the first time, you'll need your 14-digit account number and an email address.

Timing

Let us know before your moving day. Call the Customer Contact Centre at 1-888-774-3111, Monday to Friday from 8:00 a.m. to 6:00 p.m., (except holidays).

Connection/Transfer charge

A $35 connection/transfer fee will be charged on your first bill.

Billing changes

Account number: You will be assigned a new account number when you transfer your gas service online. You will also see the new account number on your first bill.
Banking: Paying your bill through Internet, telephone banking or at the bank? To ensure your payments are applied to the correct gas account, remember to add your new account number to your banking profile.
Equal Billing Plan (EBP): On the final bill for your old address, your account will be credited or billed for any difference between the EBP instalments you have paid and the gas you've used. You will be asked to indicate during your transfer whether or not you wish to continue the Equal Billing Plan at your new address.

eBill

Choose eBill and have your gas bill emailed to you each month. You can also sign up for a yearly summary of your billing history emailed each January. You have the option to receive a payment reminder email each month so you never forget to make a payment. Sign up for eBill options you want in myaccount.

Frequently asked questions

Do I need to be home to start my gas service?

In most cases, you do not need to be home to start your gas service.

However, if the natural gas service has been turned off, we will need to visit your home to restore the service and to inspect and light your furnace, stove and other natural gas appliances. For more information, please contact us.

Tips to save money and energy

Natural gas is by far the most affordable home energy choice. Heating your home and water with gas saves you between $1,600 and $2,000 every year compared to using electricity, oil or propane. And that low price is the same, 24/7 - there's no penalty for cooking food or drying laundry during the weekday.

With the price of electricity expected to increase by 40 per cent over the next five years, choosing clean and affordable natural gas makes more sense - and saves you more money - than ever! Find ways to save money & energy when you use natural gas.

What are the gas rates for my new home?

The gas rates we charge to customers are regulated by the Ontario Energy Board (OEB), which reviews rates quarterly to ensure they are fair and equitable to consumers. Go to the natural gas rates section of our website to look up current and historical gas rates for your area.

What happens if I still own my old home when I move to my new home?

If you still own your original home when you move to your new address, complete a Start Gas Service request for your new address in MyAccount. You will have two gas accounts until your first home is sold.

Stop Gas Service at your original home when you know the date the new occupant will take over the gas service.

What happens on moving day?

A Union Gas representative takes a final meter reading for the previous occupant.

We will open a new Union Gas account for you at your new address.

In most cases you do not need to be home to start your gas service. However, if the natural gas service has been turned off, we will need to visit your home to restore the service and to inspect and light your furnace, stove and other natural gas appliances. For more information, please contact us.

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