Switch to natural gas

Natural gas is NOT on your street

Switching to natural gas offers considerable cost and energy savings. Here's how you can get connected if natural gas is NOT on your street.

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Step 1:

Complete the Natural Gas Inquiry Form

  • To inquire if there is natural gas on your street or if you are interested in having natural gas extended to your area, you must complete the Natural Gas Inquiry Form. Please ensure all critical information is provided so we can expedite your request.
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Step 2:

Receive a high-level cost estimate from Union Gas

  • Based on the information provided in the Inquiry Form, we'll confirm whether or not it is feasible to extend natural gas service to your area, and if it is feasible, we'll email you an estimate.
  • This estimate will show the minimum cost to provide you with natural gas. It can be influenced by a number of unknown factors at this point; things such as water or highway crossings, permits, soil and construction conditions, etc., could substantially increase the cost.
  • The estimate will be based on the rates that apply during the current construction season.

Please note this estimate only covers the cost to extend natural gas to your street. To find out the cost of switching your home and equipment to natural gas, speak with a TSSA-registered heating contractor. See below for more details.

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Step 3:

Confirm that you'd like to proceed

  • If the estimated cost is acceptable and you would like to proceed, please reply to the email you received and indicate that you accept the costs.
  • Please note that this confirmation does not bind you and no fees are required at this step.
  • If you have neighbours located between your home and the natural gas connection, and they also choose to connect to natural gas, you could reduce your costs by sharing the cost of bringing natural gas to your street. If they're interested, tell them to complete an Inquiry Form using the reference number emailed to you in Step 2.
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Step 4:

Union Gas will further investigate project feasibility

  • Your inquiry will be forwarded to the local construction office. You will receive a confirmation email within one week. This is just an acknowledgement and does not mean that your inquiry has been approved.
  • We will finalize the feasibility and cost of your inquiry. The time needed for this step depends on the specific requirements of your project. We may contact you and book a visit to your property to further investigate the cost and timeframe of the project.
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Step 5:

Receive your detailed and/or final cost estimate from Union Gas

  • Our local construction office will email you the detailed and/or final cost estimate required to bring natural gas to the front of your home on your street.
  • The cost to bring natural gas to your street will be shared by all interested parties.
  • If the length of the installed pipe to bring natural gas from your street to your home is more than 30 metres, there is an additional charge of $45 per metre (plus HST).
  • There is a one-time $35 connection fee to open your account, a $21 monthly fee and in some cases a security deposit, which will be applied to your Union Gas bill.
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Step 6:

Provide your final confirmation

  • If the cost estimate is acceptable and you'd like to proceed, please reply to the email from Step 5 and indicate that you accept.
  • Union Gas may then need to collect an "aid to construction" financial contribution before the project can start.
  • If your final confirmation comes in later than August 1, we may have to recalculate your project cost next year, as we may not install gas mains during the winter season.
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Step 7:

Contact both your TSSA-registered heating contractor and Union Gas

  • Upon hiring a heating contractor, provide them with the inquiry reference number that we included in the inquiry e-mails we sent you. This will ensure that your service inquiry is linked to your project.
  • Your heating contractor will apply on your behalf to connect your home to the gas main coming to your street.
  • Once your contractor has applied on your behalf, open your gas account with Union Gas. Choose from several billing and payment options including Paperless Billing. Opt for our Equal Billing Plan and our Automatic Payment Plan and we will waive the security deposit requirements.

You must set up your Union Gas Account in order to receive gas service.

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Step 8:

Payment of financial contribution ("aid to construction")

  • After we’ve collected all financial contributions, have received your service request from the heating contractor, and you have set up your account, your project should start in about 15 weeks.

Find an overview of the process once natural gas is on your street.

Attention

Find out the cost of switching your home and equipment to natural gas

Speak with a TSSA-registered heating contractor

  • A heating contractor can recommend the best system for your home and provide you with an estimate of the cost to convert your equipment to natural gas. Keep in mind that you should not hire a contractor to begin work in your home until you've completed Step 6 with Union Gas.
  • If you have electric baseboard heating, installing ductwork would increase your overall conversion cost. Consult a Technical Standards and Safety Authority (TSSA) registered heating contractor to help you determine an accurate cost.
  • We recommend you get multiple quotes from the TSSA-registered heating contractors for installing and piping new natural gas equipment.
  • You can find contractors online using the Heating, Refrigeration and Air Conditioning Institute of Canada (HRAI) dealer locator, the TSSA contractor locator or the Yellow Pages. You can verify that the contractor is registered by calling the TSSA at 1-877-682-8772 option four.

Do not disconnect your fuel source or remove any equipment until after your new natural gas service has been installed and the appointment to activate your meter has been booked.

Natural Gas Inquiry
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Union Gas has initiated a project to bring natural gas to your property, log in below for your project details.

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