Reading the Gas Meter

Book a meter reading

If you have an indoor meter or need help reading your meter, arrange a meter reading by calling the Customer Contact Centre at 1-888-774-3111.

Where is the gas meter?

Your gas meter is usually installed outside the home. In some cases, the meter may be found in the basement.

How do I read the meter?

Your meter has either a digital or dial design.

Digital meter
Digital gas meter
Record the 5 numbers left to right, like a car odometer.

Dial meter
dial meter
Record the dials left to right. Use the lower number if the pointer is between two numbers. Record "9" if the pointer is between 0 and 9.

Submit your meter reading

There are 2 ways to submit your meter reading:

  1. Log in to myaccount and enter the current reading. If you are logging in to myaccount for the first time, you'll need your 14-digit account number and an email address.
  2. Call 1-888-774-3111 any time to record your reading. At the greeting, press 2, then 2, then 1. You’ll need your 14-digit account number.