Reading the Gas Meter
Book a meter reading
If you have an indoor meter or need help reading your meter, arrange a meter reading by calling the Customer Contact Centre at 1-888-774-3111.
Where is the gas meter?
Your gas meter is usually installed outside the home. In some cases, the meter may be found in the basement.
How do I read the meter?
Your meter has either a digital or dial design.
Record the 5 numbers left to right, like a car odometer.
Record the dials left to right. Use the lower number if the pointer is between two numbers. Record "9" if the pointer is between 0 and 9.
Submit your meter reading
There are 2 ways to submit your meter reading:
- Log in to MyAccount and enter the current reading. If you are logging in to MyAccount for the first time, you'll need your 14-digit Union Gas account number and an email address.
- Call 1-888-774-3111 any time to record your reading. At the greeting, press 3, then 3, then 1. You’ll need your 14-digit account number.