Security Deposit

You may be required to provide a security deposit if you are a new customer or a current customer where future payment cannot be assured.

Billing information

  • Residential security deposits are equal to the cost of two months average use, based on the last 12 months of gas usage for your home.
  • You have the option to pay the security deposit in instalments over a maximum of six months, without interest.
  • If you have an excellent payment history, we'll automatically return the deposit, plus interest to your account 12 months after the deposit is paid in full.

New customers

If you are a new customer, we will waive the security deposit if you:

  1. Enrol in the Equal Billing Plan and Automatic Payment Plan or
  2. Provide a reference letter from a Canadian electric or natural gas utility. The reference letter must:
  • Be from a Canadian electric or natural gas utility.
  • Be dated within the last 60 days.
  • Show at least 12 months of good payment history.
  • Email the letter to Remember to include your 14-digit account number. See sample account number on bill.Sample account number on a sample bill

Current customers

If your payments are not received on-time in full, you may be required to provide a security deposit.

Closing your account

If you close your account and have a security deposit on record, the security deposit is returned on your final bill.

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