Residential

Security Deposit

You may be required to provide a security deposit if you are a new customer or a current customer where future payment cannot be assured.

Residential security deposits are equal to the cost of two months average use, based on the last 12 months of gas usage for your home.
You have the option to pay the security deposit in instalments over a maximum of six months, without interest.
If you have an excellent payment history, we'll automatically return the deposit, plus interest to your account 12 months after the deposit is paid in full.

If you are a new Union Gas customer, we will waive the security deposit if you:

Enrol in the Equal Billing Plan and Automatic Payment Plan or
Provide a reference letter from a Canadian electric or natural gas utility. The reference letter must:

Be from a Canadian electric or natural gas utility.
Be dated within the last 60 days.
Show at least 12 months of good payment history.
Email the letter to uglmovingsupport@uniongas.com. Remember to include your 14-digit Union Gas account number. See sample account number on bill.

If your payments are not received on-time in full, you may be required to provide a security deposit.

If you close your account and have a security deposit on record, the security deposit is returned on your final bill.