February 2020 E = Connecting With Our Customers Newsletter

Connecting With Our Customers
February 2020

Make tax time easier with myaccount

With the income tax filing deadline right around the corner, you can use myaccount to make doing your taxes easier.

There’s no need to save and file paper bills every month—myaccount allows you to print or download your natural gas bills and up to 24 months of billing history at any time. Browse myaccount with ease knowing it is secure, protected, organized and, best of all, it’s completely free.

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myaccount website displayed on a laptop

Accessing your natural gas bills in myaccount is easy:

  1. Visit uniongas.com/myaccount to log in.
  2. Click on History in the Bills & Payment tab.

Not a myaccount user? Here’s how to sign up:

  1. Go to uniongas.com/myaccount and click Register Now.
  2. Complete the registration process—be sure to have your 14-digit account number handy.

Once you are signed in, enjoy the additional perks of myaccount:

  • Enrol in paperless billing and receive a monthly email notification with a quick summary and a handy PDF copy of your bill.
  • Sign up for automatic payments and never miss a payment again.
  • Enrol in the Equal Billing Plan to bring predictability to your gas bill each month.
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Visit uniongas.com/myaccount to register or sign in today.

Be CO aware!

Carbon monoxide (CO) is a toxic gas that is also known as the "silent killer". You can’t see, smell or taste it, but it can cause serious harm or even death. CO can be produced when your fuel-burning appliances aren’t working correctly.

Carbon monoxide is a leading cause of accidental poisonings in Ontario every year.

Father and baby sleeping
Inspecting a water heater

Protect yourself and your family

The best way to protect yourself and your family from CO poisoning is to get your furnace, fireplace, water heater and all other fuel-burning equipment in your home inspected annually and, if needed, repaired only by a Technical Standards and Safety Authority (TSSA) registered heating contractor. You should also regularly ensure outside exhaust vents, flues and chimneys are clear of nests, leaves or any other debris.

Be sure to have CO alarms installed on every level of your home, especially near sleeping areas.

What are the symptoms of CO poisoning?

  • Headaches, shortage of breath, fainting.
  • Dizziness, nausea, vomiting.
  • Mental confusion, drowsiness, weakness.
  • Unconsciousness.

These symptoms can be dangerous and even fatal. If you suspect CO is the cause, call 911.

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Visit our safety site for more information and to watch a video on CO safety.

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Visit us

Manage your account online.

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Customer service

Monday to Friday, 8 a.m. to 6 p.m.

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In an emergency

Call us 24/7 to report the smell
of gas or any other natural gas

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