October 2019 E = Connecting With Our Customers Newsletter
More than just affordable home and water heating
Visit our About Us page to learn more about the benefits of natural gas.
*Annual savings estimate is based on December 2018 fuel rates for a four-person home using 1,870 cubic metres (m3) of natural gas for space heating plus 330 m3 for water heating. Savings vary by household.
Know the smell
If you smell sulphur or rotten eggs, it could be a natural gas leak
You can’t see or taste natural gas so we made sure you can smell it. A harmless gas called mercaptan is added to natural gas to make it smell like rotten eggs.
No energy source is safer or more reliable than natural gas. Leaks are rare but if one does occur, you need to know what to do to keep your home and family safe.
If you smell rotten eggs there may be a gas leak. Here’s what you need to do:
- Act quickly and remain calm.
- Go outside or leave the area immediately.
- Call our 24-hour emergency number at 1-877-969-0999 or call 911 from a safe distance (like a neighbour’s home).
- Don’t use electrical switches, appliances, phones, garage door openers, motor vehicles or lighters and don’t smoke.
Remember, smoke and carbon monoxide (CO) alarms won’t detect a natural gas leak. Use a natural gas alarm or combined natural gas/CO alarm to detect a leak.
Visit our Natural Gas Smell page to learn more and watch our video
on gas leak safety.