November 2019 E = Connecting With Our Customers Newsletter

Connecting With Our Customers
November 2019

Carbon Monoxide Awareness Week starts Nov. 1

Carbon monoxide (CO) is a toxic gas that is also known as the “silent killer” because you can’t see, smell or taste it, but it can cause serious harm or even death.

Carbon monoxide is a leading cause of accidental poisonings in Ontario every year.

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Protect yourself and your family

Every household that has fuel-burning appliances needs to be aware of the risks. The best way to protect yourself and your family from CO poisoning is to get your furnace, fireplace, water heater and all other fuel-burning equipment in your home inspected annually and repaired by a Technical Standards and Safety Authority (TSSA) registered heating contractor.

Be sure to have CO alarms installed on every level of your home, especially near sleeping areas. Remember, CO alarms will only detect carbon monoxide. Detecting a natural gas leak requires a natural gas or a combined natural gas/CO alarm. You should also regularly ensure outside exhaust vents, flues and chimneys are clear of nests, leaves or any other debris.

What are the symptoms of CO poisoning?

  • Headaches, shortage of breath, fainting.
  • Dizziness, nausea, vomiting.
  • Mental confusion, drowsiness, weakness.
  • Unconsciousness.

These symptoms can be dangerous and fatal. If you suspect CO is the cause, call 911.

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Visit our Safety page for more information and to watch a video on CO safety.

Secure your dog before Enbridge Gas visits

We love dogs, but they don’t always love us.

Enbridge Gas meter readers and service personnel need easy access to your natural gas equipment. That means keeping your gas meter, indoor gas equipment and exhaust vents clear of materials, snow, vegetation and pets.

Even the friendliest dogs can become aggressive when protecting you or your home.

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What you can do:

  • Post a ‘Beware of Dog’ sign on your fence or house to avoid surprises.
  • Train your dog to obey simple commands like “sit”, “stay”, “no” and “come” and be sure all vaccinations and inoculations are up to date.
  • Log in to myaccount to view a calendar of your meter reading dates and sign up to receive a monthly meter read reminder email.
  • Secure or move your dog when it’s time to read your natural gas meter and during scheduled service visits.
  • If you expect a problem ensuring safe access, you can easily submit your reading online using myaccount or by calling 1-888-774-3111 option 2.
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Did you know?

In Ontario, anyone injured by a dog is entitled to seek compensation. If your dog bites someone, you could have to pay a significant amount in damages.

Visit our pet safety page for more information and thanks for keeping our meter readers safe!

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Visit our Pet Safety page for more information and thanks for keeping our meter readers safe!

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Visit us
uniongas.com

Manage your account online.

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Customer service
1-888-774-3111

Monday to Friday, 8 a.m. to 6 p.m.

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In an emergency
1-877-969-0999

Call us 24/7 to report the smell
of gas or any other natural gas
emergencies.


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