May 2019 Intouch Customer Information Newsletter

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  • Receive important messages the way you want them.
  • Get up-to-date information instantly.
  • Receive bill and payment reminders, emergency and outage notices and service appointment booking reminders you wouldn’t get in the mail.

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  • Log in to myaccount and you’ll find your preferences in the Update My Info tab under Communications Preferences. You can also call 1-888-774-3111.

Not a myaccount user? Sign up today

  • Go to uniongas.com/myaccount and click ‘Register Now’.
  • Complete the registration page—be sure to have your 14-digit Union Gas account number handy.
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Watch for our new name and look in June

Next month, we’ll begin to use our new Enbridge branding, and replace intouch with our new newsletter E = Connecting With Our Customers. While our name may be changing, you can expect the same great information and tips we’ve always shared.

Smell
rotten
eggs?

It could be a
natural gas leak

You can’t see or taste natural gas, which is why we make sure you can smell it. We add a harmless gas called mercaptan to make it smell like rotten eggs.

If you smell rotten eggs and suspect a leak follow these steps:

  • icon 1

    Leave your home immediately.

  • icon 2

    From a safe distance, call Union Gas at 1-877-969-0999 or call 911.

  • icon 3

    Don’t use electrical switches, appliances, phones, garage door openers, vehicles or lighters and don’t smoke.

  • icon 4

    Don’t open windows.

Install the right alarms

Smoke and carbon monoxide alarms won’t detect a natural gas leak. Use a natural gas alarm or combined natural gas/CO alarm to detect a leak.

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Visit our safety page to learn more and watch our video on gas leak safety.