June 2019 E = Connecting With Our Customers Newsletter

Connecting With Our Customers
June 2019

Welcome to E = Connecting With Our Customers

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Our in-bill newsletter now has a new name and look. You can expect the same great information and useful tips we have always shared. We hope you enjoy our new format.

Natural gas is the most affordable home energy

As the most affordable source of home energy, natural gas can save you more than $2,000 every year in heat and hot water costs compared to electricity, oil or propane. And, by using a natural gas range or barbecue, you can save even more.

A close-up of a man barbequing.
A mother and her two daughters in the kitchen baking.

For the past 10 years, while the cost of living has gone up, natural gas prices have remained low. With abundant supplies of natural gas right here in North America, you can count on having reliable and affordable natural gas to heat your home and help cook your food for years to come.

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Visit our Residential page to learn more about how natural gas gives you the best value for your hard-earned dollars.

Inspect and detect—avoid carbon monoxide poisoning

A baby sleeping beside her small dog.

Carbon monoxide (CO) is a toxic gas that can build up when any fuel-burning equipment, such as your furnace, water heater or fireplace, doesn't burn or vent properly. Because you can't see or smell CO, it's extremely important to inspect and detect to keep your family safe.

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The best way to protect yourself and your family from CO poisoning is to have all the fuel-burning equipment in your home inspected annually by a Technical Standards and Safety Authority (TSSA) registered contractor. You should also regularly ensure outside exhaust vents, flues and chimneys are clear of any nests, leaves or other debris.

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The next line of defense is to install CO alarms on every level of your home, especially near sleeping areas. Detecting a natural gas leak requires a natural gas or combined natural gas/CO alarm.

What are the symptoms of CO poisoning?

  • Headaches, shortage of breath, fainting.
  • Dizziness, nausea, vomiting.
  • Mental confusion, drowsiness, weakness.
  • Unconsciousness.
These dangerous symptoms can be fatal.  If you suspect CO is the cause, call 911. These dangerous symptoms can be fatal.  If you suspect CO is the cause, call 911.
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Visit our Safety page for more information and to watch a video on CO safety.

Our name changed.
Payments are changing too.

  • Paying at the bank or online, now use
    Enbridge (Union Gas).
  • Make cheques payable to
    Enbridge Gas Inc.
  • No changes are needed for Automatic
    Payment Plan.

See the insert in this month’s bill for more details.

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Customer service

Monday to Friday, 8 a.m. to 6 p.m.

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In an emergency

Call us 24/7 to report the smell
of gas or any other natural gas

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