January 2019 Intouch Customer Information Newsletter

A group of co-workers sitting at a table in an office setting.

Union Gas and Enbridge Gas Distribution have been leaders in delivering exceptional energy value for consumers through an unrelenting focus on safety, operational efficiency and reliability of service. Combining and leveraging our strengths is an opportunity to do what’s best for customers, and to position the combined company for future growth and success.

Our new legal name will be Enbridge Gas Inc. but it remains business as usual. You can count on the same great level of safe and reliable service we’ve always provided and there will be no immediate change to the services you receive from us, such as your billing schedule, equal billing or paperless billing. We are committed to keeping our customers informed of any changes.

As one, we are strongly positioned to continue to deliver what’s important to our 3.5 million customers—the safe and reliable delivery of the affordable energy you use every day.

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Visit our Homepage to learn more.

A person shoveling snow.

During the winter, when you shovel your drive or walkway, be sure to clear a path to your natural gas meter. This ensures the meter reader can safely access it with ease. Gently brush off snow or ice with a soft broom or brush, and never use a sharp tool like an ice scraper.


If your meter isn’t accessible, your bill will show an estimated amount and will be adjusted the next time we can get an accurate reading. Help us make sure your bill reflects your actual gas use by keeping your meter clear and accessible. Also keep exhaust vents free of snow and ice to avoid unexpected heating equipment safety shutdowns.


Sometimes severe weather conditions prevent our meter readers from taking a reading. You can contact us online using myaccount or by calling 1-888-774-3111, select option 2, and submit your meter reading.

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Visit our Safety page to watch a short video on how taking a few simple steps will lead to a happy meter and meter reader.