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Residential
September 2018 Intouch Customer Information Newsletter
Make budgeting easier with
our Equal Billing Plan (EBP)
Having a stable and predictable energy bill every month helps make
life and budgeting easier. When you sign up for the free Union Gas
Equal Billing Plan (EBP), you'll be able to budget your monthly natural
gas expenses and stay on track.
We estimate your Union Gas charges for the upcoming year based
on current gas rates and your gas usage from the previous year. Then,
we divide that amount into 11 equal instalments from September to
July. In August, you’re credited if you used less gas than estimated, or
charged if you used more—so you only pay for the gas you’ve actually
used. In September, you’re automatically re-enrolled and your new
EBP instalment amount is set for the next 11 months.
How do I sign up for EBP?
Register or log in to myaccount.
Select Bills & Payments, choose EBP and follow the steps.
You can also call 1-888-774-3111 and press 2—be sure to have
your Union Gas account number handy.
Already have equal billing?
This month, your new EBP instalment has been set for the next 11 months.
Look for your new instalment amount on this month’s bill.
Call before you clear
If you have a blocked sewer or septic pipe outside the walls
of your home, be sure to call Ontario One Call toll free at
1-800-400-2255 for a free on-site sewer safety inspection
before you, a contractor or plumber try clearing it.
Underground natural gas pipes unintentionally installed
through sewer or septic pipes are called cross bores.
Cross bores can be dangerous as the equipment used
to unclog sewer or septic pipes can easily break a natural
gas line and lead to a dangerous gas leak.
Avoid danger by contacting Ontario One Call first.
These calls are high priority—a representative will
be contacted immediately. If a cross bore is found,
the sewer line will also be fixed at no cost to you.
Visit our Sewer Safety page to learn
more and watch a video on sewer safety.
Reduce your home’s energy costs
Union Gas has energy efficiency incentive programs, like the Home
Reno Rebate, available to help you lower energy use and save money.
Before starting a home reno, be sure to visit uniongas.com/savemoney to learn more about our energy saving programs.