September 2018 Intouch Customer Information Newsletter

A close-up of a chart detailing Equal Billing Plan instalments.

Having a stable and predictable energy bill every month helps make life and budgeting easier. When you sign up for the free Union Gas Equal Billing Plan (EBP), you'll be able to budget your monthly natural gas expenses and stay on track.

We estimate your Union Gas charges for the upcoming year based on current gas rates and your gas usage from the previous year. Then, we divide that amount into 11 equal instalments from September to July. In August, you’re credited if you used less gas than estimated, or charged if you used more—so you only pay for the gas you’ve actually used. In September, you’re automatically re-enrolled and your new EBP instalment amount is set for the next 11 months.

  • Register or log in to myaccount. Select Bills & Payments, choose EBP and follow the steps.
  • You can also call 1-888-774-3111 and press 2—be sure to have your Union Gas account number handy.
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    Visit our Equal Billing Page for more information on how EBP can benefit your budget.

    Already have equal billing?

    This month, your new EBP instalment has been set for the next 11 months. Look for your new instalment amount on this month’s bill.

    If you have a blocked sewer or septic pipe outside the walls of your home, be sure to call Ontario One Call toll free at 1-800-400-2255 for a free on-site sewer safety inspection before you, a contractor or plumber try clearing it.

    Underground natural gas pipes unintentionally installed through sewer or septic pipes are called cross bores. Cross bores can be dangerous as the equipment used to unclog sewer or septic pipes can easily break a natural gas line and lead to a dangerous gas leak.

    An illustration of a home with a cross bore underground.
    Ontario One Call logo

    Avoid danger by contacting Ontario One Call first. These calls are high priority—a representative will be contacted immediately. If a cross bore is found, the sewer line will also be fixed at no cost to you.

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    Visit our Sewer Safety page to learn more and watch a video on sewer safety.

    Reduce your home’s energy costs

    Union Gas has energy efficiency incentive programs, like the Home Reno Rebate, available to help you lower energy use and save money. Before starting a home reno, be sure to visit  to learn more about our energy saving programs.