October 2018 Intouch Customer Information Newsletter

A group of volunteers stand outside with shovels.

Union Gas employees and retirees are committed to enriching the quality of life in their communities, and one way we do this is through the company’s annual Helping Hands in Action (HHIA) program.

Through HHIA, our employees, retirees, families and friends contribute “sweat equity” to projects that improve, renovate or add value to local non-profit and charitable organizations. Union Gas supports these employee-led projects with community improvement grants of up to $1,000 each to purchase supplies and materials to complete the projects. In 2017 alone, 277 HHIA projects were completed across Ontario.

While recipients of HHIA projects benefit with improvements made to their organizations, our volunteers count themselves as lucky too. By giving back to their communities and making noticeable differences in others’ lives, Union Gas employees and their families are the most enriched by this labour of love.

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Visit our Community page for more information on our charitable programs and efforts in your community.

Follow us @UnionGas and search #HHIA

An illustration of two eggs with smell lines rising from the top.An illustration of two eggs with smell lines rising from the top.

If you smell rotten eggs, it could mean a gas leak

No energy source is safer or more reliable than natural gas, but leaks can still occur. You can’t see or taste natural gas, so we made sure you can smell it. A harmless gas called mercaptan is added to natural gas to make it smell like rotten eggs.

If you smell a gas leak, here’s how you keep your family and home safe:

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Evacuate your home immediately.

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Call Union Gas at 1-877-969-0999 or 911 from a safe distance.

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Don’t use electrical switches, appliances, phones, garage door openers, vehicles or lighters and don’t smoke.

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Smoke and carbon monoxide (CO) alarms won’t detect a natural gas leak. Only a natural gas or combined natural gas/CO alarm will be set off if there’s a leak.

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Visit our Safety page for more information and to watch a gas leak safety video.

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Union Gas incentive programs, like the Home Reno Rebate, are available to help customers decrease their energy use and increase savings. With the Home Reno Rebate Program, customers could be eligible for up to $5,000 in rebates.

Before starting any home renos, visit our Save Money & Energy page to learn more about our energy saving programs.