November 2018 Intouch Customer Information Newsletter

A woman sits in a rocking chair holding a baby while a man sits on the floor in front of her.

Carbon monoxide is also known as the “silent killer” because you can’t see, smell or taste it, but it can cause serious harm or even death.

Carbon monoxide is a leading cause of accidental poisonings in Ontario every year. The best way to protect yourself and your family from CO poisoning is to get your furnace, fireplace and all other fuel-burning equipment in your home inspected annually and repaired by a Technical Standards and Safety Authority (TSSA) registered heating contractor.

Be sure to have CO alarms installed on every level of your home, especially near sleeping areas. Remember, CO alarms will only detect carbon monoxide. Detecting a natural gas leak requires a natural gas or a combined natural gas/CO alarm. You should also regularly ensure outside exhaust vents, flues and chimneys are clear of nests, leaves or any other debris.

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Visit our Safety page for more information and to watch a video on CO safety.


Union Gas has reviewed and updated its Conditions of Service effective Jan. 1, 2019. Visit our Conditions of Service page for current conditions of service.

Natural gas benefits more than just your home and water heating costs.


It’s reliable

Natural gas is connected directly to your home via underground pipelines. Unlike other energy sources, bad weather won’t prevent natural gas from reaching your home.

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Keeps energy costs low

Natural gas costs less today than it did 10 years ago, and with massive deposits right here in North America, it’ll continue to be the most affordable energy source for years to come. Using natural gas instead of electricity, oil or propane can save you more than $2,000 a year.


Strengthens the economy

Access to such a reliable source of affordable energy allows businesses to thrive in a highly competitive environment and supports many jobs in your community and across the country.


Clears the air

It’s by far the cleanest burning conventional fuel, cutting greenhouse gas emissions by 25 per cent compared to diesel and gasoline. This makes it a low emission energy source for transportation.

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Creates products you use daily

Composed of hydrocarbons, an essential component in the manufacturing of plastics, natural gas is used to make over 6,000 household products, such as cups, running shoes, toothbrushes, cell phones and trash bags.

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Visit our About Us page to learn more about the benefits of natural gas.