July 2018 Intouch Customer Information Newsletter

A dog sitting in a backyard.

Union Gas meter readers and service personnel need easy access to your natural gas equipment. That means keeping your gas meter, indoor gas equipment and exhaust vents clear of pets, storage boxes, garden tools and vegetation.

Even the friendliest dogs can become aggressive when protecting you or your home.

To be prepared, log in to myaccount to view a calendar of your meter reading dates. You can also sign up to receive a monthly meter read reminder email.

If you expect a problem ensuring safe access on your expected meter reading date, you can easily submit your reading online using myaccount or by calling 1-888-774-3111 option 2.

illustration of a desktop computer with a play icon

Is your natural gas equipment clear?

Visit our Safety page for more information and a short video on gas meter safety.

It’s finally summer and you may be planning to build a garden or fence, installing a pool or a patio or completing other yard projects that require digging.

But before you start, it’s the law to locate underground utility lines on your property as digging could damage the network of gas and water pipes, or telephone, hydro and cable lines that may be located on or around your property.

An illustration of a shovel piercing the ground above a natural gas pipeline.
Ontario One Call logo

Call or click before you dig

Contact Ontario One Call or 1-800-400-2255 to set up a free locate of the underground utility lines.

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Visit our Safety page for more information and our video on safe digging practices.