January 2018 inTouch Customer Information Newsletter

A woman on the couch with a laptop and coffee mug

With myaccount, it’s safe and convenient to manage your Union Gas account online. When you register, you set up your own unique user ID and password. See your current and previous bills, manage your preferences and update your account. With VeriSign Secure Sockets Layer (SSL) encryption, myaccount provides security you can rely on.

  • See your current bill, including gas used and amount due.
  • View up to 24 months of previous bills.
  • Sign up for paperless billing, equal billing and automatic payment.
  • Submit meter readings.
  • Update contact information.
  • Open, move or close your account.

On mobile, myaccount offers an experience optimized for your phone, whether it uses iOS, Android or Blackberry operating systems.

 illustation of a desktop computer

Register today at uniongas.com/myaccount. Be sure to have your 14-digit Union Gas account number and email address handy.

When you have a blocked sewer pipe, you want to fix it right away. But first you should call Ontario One Call at 1-800-400-2255 for a free sewer safety inspection before you use motorized drain cleaning or high-pressure water jetting equipment.

illustration of a house and a cross-bored pipe

Sewer safety calls are high priorities

 illustation of a mobile device

When you call Ontario One Call, a representative will come quickly to make sure there's no natural gas line intersecting your drain. Calling to get a natural gas sewer safety inspection is fast and free. And if a cross bore is found, the sewer line will also be fixed at no cost to you.

For more information, including a video about sewer safety, visit uniongas.com/sewersafety.

What is a "cross bore"?

It’s an underground natural gas pipe intersecting sewer or septic pipe. These can be dangerous as the equipment used to unclog a blockage can cut a natural gas pipe, causing a gas leak.