October 2017 inTouch Customer Information Newsletter

A couple managing their bill

The price you pay for natural gas is decreasing

Natural gas is the most affordable energy for homeowners, costing much less than heating your home and water with electricity, oil or propane. Now the Ontario Energy Board has approved a decrease in your natural gas rates.

These lower rates will mean your costs should decrease by about $2 to $6 a month, or $20 to $70 a year, depending on where you live and your gas use.* These new rates are in effect from Oct. 1 through Dec. 31, 2017.

* Savings based on an average use of 2,200 cubic metres of natural gas a year.

How are gas rates set?

Union Gas adjusts customer rates every three months to reflect market price changes for natural gas and gas transportation services. These prices are passed through to you without mark-up. Adjustments are also made for the differences between forecast and actual costs for natural gas and gas transportation from prior periods.

illustration of a desktop computer Get more information at uniongas.com/residentialrates or in the Your Rates notice included with your bill.

Keep your family safe from carbon monoxide

A father and son playing on the couch

You can't see it or smell it, but carbon monoxide (CO) is a poisonous gas that can be deadly. Fuel-burning equipment that is malfunctioning or poorly vented can cause a dangerous build-up of CO in your home. Take these steps to keep your loved ones safe

  • Get your furnace, water heater and all other fuel-burning equipment inspected and maintained every year by a Technical Standards and Safety Authority (TSSA) registered heating contractor.
  • Install CO alarms on every level of your home, especially near sleeping areas.
  • Check to ensure outside exhaust vents, flues and chimneys are kept clear of leaves, nests and other debris.

To learn more and watch a short video about CO safety, visit uniongas.com/safety.

Please note that CO alarms detect CO only.
To detect a natural gas leak, you need a natural gas alarm or combination CO/natural gas alarm.