May 2017 inTouch Customer Information Newsletter

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Blocked sewer? Avoid damaging a gas line

If you need to clear a blocked sewer, be sure to make the free call for safety first. The underground natural gas line may intersect the sewer or septic pipe outside your home. This is called a cross bore – not a safety risk if left undisturbed. But if the gas line is damaged by motorized or water-jetting equipment used to unclog the sewer, you could have a dangerous gas leak on your hands.

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It’s important to know what’s below before anyone – you, your plumber or contractor – goes at it with motorized equipment.
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To prevent the risk of a gas leak, explosion or fire, call Ontario One Call toll-free at 1-800-400-2255.

They’re on duty 24/7 so urgent calls like these can be dealt with right away. A free on-site inspection will be carried out promptly, and then work on your sewer can be completed safely.

Watch and stay safe. Visit for more information and to watch a video about sewer safety.

What’s natural gas doing for Ontario?

The benefits of natural gas go far beyond affordably heating your home.
Many of the everyday advantages you take for granted wouldn’t be possible without reliable access to Ontario’s low-cost, low-carbon energy source. Here are just a few examples:

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Keeping energy costs low: Natural gas costs less today than it did 10 years ago, and with massive deposits right here in North America, it’ll be your most affordable energy source for years to come. By heating your home and water with natural gas instead of electricity, oil or propane, you’re saving up to $2,500 a year.

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Strengthening the economy: Access to such a reliable source of affordable energy helps local businesses stay competitive. The natural gas industry supports hundreds of thousands direct and indirect jobs across the country and in your own community.

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Cutting emissions: Natural gas is by far the cleanest burning conventional fuel, reducing greenhouse gas emissions by 25 per cent compared to diesel and gasoline. This makes it a crucial low-carbon energy source for transportation.

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Making things you use every day: Composed of hydrocarbons, an essential component in the manufacture of plastics, natural gas is needed to make over 6,000 household products, from yoga pants and running shoes to ear buds and cell phones.

Visit to find out more about the role natural gas plays in your life every day.

Where to find the cost of cap and trade

  • The Ontario government’s cap‑and‑trade program began Jan. 1, 2017
  • The program’s costs are included in the Delivery charge on your natural gas bill
  • Visit to learn more about cap and trade and estimate its impact on your bill