December 2017 inTouch Customer Information Newsletter

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With winter weather, be sure to keep your outdoor natural gas meter and exhaust vents clear of ice and snow. This ensures the meter will work safely and efficiently, and also allows easy access for accurate meter readings or emergency repairs. Just gently brush off snow or ice with a soft broom or brush—never an ice scraper or other sharp tool. And be careful not to bump your meter with a snow blower.

As you bring out the holiday decorations, remember to keep boxes and other items away from your furnace, water heater and thermostat. Keep the space around them clear in case Union Gas or your heating contractor need to get at them for service or repairs.

If you have difficulty clearing off your meter or expect a problem ensuring safe access to it, contact us online through myaccount or call 1-888-774-3111, option 2 to let us know. You can also submit your meter reading online or by phone.

Keep your meter clear all year

Visit to watch a short video about how a few simple steps will lead to a happy meter and meter reader

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No energy source is safer or more reliable than natural gas, but gas leaks still happen. If one does occur, know what to do to keep yourself and your family safe.

You can’t see or taste natural gas, so we made sure you can smell it. A harmless gas called mercaptan is added to natural gas to make it smell like rotten eggs. Smoke and carbon monoxide alarms can’t detect a gas leak, but your nose can.

If you think you smell a natural gas leak, here’s what to do:

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Smell rotten eggs? Use your legs! Evacuate your home immediately.

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Call Union Gas at 1-877-969-0999 or 911 from a safe place, like a neighbour’s home.

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Don’t use electrical switches, appliances, phones or garage door openers.

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Don’t start your car, light a match or smoke.

Natural gas isn’t toxic, but it’s highly flammable

Make sure everyone in your home knows what natural gas smells like, and what to do if they smell a gas leak. Go to for more information and to watch a video about gas leak safety to stay safe.