This Union Gas Limited Privacy Statement is based on the Personal
Information Protection and Electronic Documents Act (the
"Act") and provides a general description of Union Gas' accountability for the collection, use and disclosure of
personal information. Upon request, Union will make
available information about its policies and practices
relating to Union Gas' handling of personal information.
What is Personal Information?
Personal information is virtually
any information about an identifiable individual.
Collection, Use and Disclosure of
Union Gas collects only the personal
information required to serve its customers. Union Gas' services include:
Delivery of safe and reliable natural gas services
Contacting you in case of a natural gas emergency
Billing and collection for services provided
Conducting customer satisfaction surveys and
Engaging in public policy and energy initiatives
Union Gas safeguards this information by
limiting access to ensure your privacy. Union Gas may enter
into contracts with agents, contractors and other third
parties for services related to your natural gas
services, and may disclose your personal information to
a third party for the purposes shown above. If so, Union Gas will take steps to ensure that these third parties will
keep your information confidential.
Union Gas strives to maintain accurate
and current records related to personal information, and
you may contact Union at any time to ensure that our
records for you are accurate and up to date. Union Gas retains your personal information only as long as it is
required for our business relationship or as required by
The collection, use and disclosure
of your personal information requires your consent.
Consent may be expressly given, or it may be implied.
Through your use of Union Gas' products or services, Union Gas implies your consent to all of its collection, use, and
disclosure practices. Disclosure without your consent
may occur if requested by law enforcement agencies or to
the extent necessary to comply with legal or regulatory
requirements. You may withdraw or modify your consent at
any time, but any such withdrawal or modification of
consent may impact Union’s ability to serve you.
A privacy officer has been appointed
for Union Gas to deal with personal information issues. You
may request the personal information Union Gas has on file
about you and offer corrections if necessary. As well
you may challenge Union Gas' practices or lodge a complaint
about how your personal information is being handled by
Union Gas. For these and any other matters related to the
click here or write to the Chief Privacy Officer at:
Chief Privacy Officer
Union Gas Limited
P.O. Box 2001
Chatham, Ontario, Canada