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Smell natural gas?
For free emergency response service, available 24 hours a day, 7 days a week, call our emergency number at 1-866-763-5427 or 911 from a safe distance (like a neighbour's home).
For free emergency response service, available 24 hours a day, 7 days a week, call our emergency number at 1-866-763-5427 or 911 from a safe distance (like a neighbour's home).
If you're wondering "why is my bill higher than usual?", don't panic. Learn some of the common reasons for high bills and easy ways to save.
If you're wondering "why is my bill higher than usual?", don't panic. Learn some of the common reasons for high bills and easy ways to save.
Phone: 1-877-362-7434
Hours: Monday to Friday from 8 a.m. to 6 p.m. EST (closed holidays)
Monday is our busiest call day of the week. Some of our busiest call times are weekdays between 11:30 a.m. and 2:30 p.m. You may have a shorter wait time if you give us a call outside of these times.
Website: OntarioOneCall.ca
Phone: 1-800-400-2255
Phone: 1-877-362-7434
Hours: Monday to Friday from 8 a.m. to 6 p.m. EST (closed holidays)
Make payments to:
PO Box 644
Scarborough, ON
M1K 5H1
Phone: 1-877-362-7434
Hours: Monday to Friday from 8 a.m. to 6 p.m. EST (closed holidays)
Phone: 1-855-311-2522
Hours: Monday to Friday from 8:30 a.m. to 4:30 p.m. EST (closed holidays)
Phone: 1-866-772-1045
Hours: Monday to Friday from 8:30 a.m. to 5:00 p.m. EST (closed holidays)
The Ombuds Office is an office of last resort within Enbridge Gas. A customer must follow the company’s complaint processes before turning to the Ombuds Office. Any submission that has not followed the complaint process or is a general question/complaint will not receive a response.
Complaint process: