Information for Large Volume Union Rate Zone Customers

You’re Invited: Distribution In-Franchise Sales Webinar

There is still time to register for the Distribution In-Franchise Sales webinar and we hope you can join us. The webinar will be held on Wednesday, June 2, 2021 from 10 a.m. – 11:30 a.m. EST.

Topics of discussion will include:

  • 2020/2021 Winter Operations
  • Rates and Regulatory
  • Service Harmonization
  • Federal Carbon Pricing Program
  • Enerline Rebranding
  • Energy Transition

Please RSVP by May 26, 2021. To participate, you will need a computer with internet access.

Prizes (including Apple AirPods Pro) will be drawn for those in attendance!

You may submit your questions in advance to

New name for Unionline, same trusted experience

Starting at 9:30 p.m. on May 26 until 4 a.m. on May 27, Unionline will be unavailable. Why? Because our Enbridge Gas team will be hard at work giving the application its new Enbridge Gas identity - its new name of Enerline.

Why change a good thing? Well, that’s the good news. All of what you love about working within Unionline is staying the same. The way you navigate, the way you conduct business within the application, how you view the information – none of that has changed.

All we are doing is bringing Unionline into the Enbridge Gas brand family. That’s it!

What are we changing (besides the name)?

  • With a new name, comes a new URL: 
  • Updated colour schematics to align with its Enbridge Gas identity
  • A new email address for our Enerline Support team:

Would you like a sneak peek into Enerline? Check out this short video.

How can we help?

Enbridge Gas will be redirecting the Unionline URL to the updated Enerline address for a limited time. To ensure a seamless transition, we encourage you to change the link to on all your bookmarks and connections before the end of July 2021.

If you have any questions, please feel free to contact the Enbridge Gas Enerline Support team or your account manager.

Reminder: 2017/2018 Demand Side Management Deferral and Variance Account Clearing Adjustment

On Jan. 28, 2021, Enbridge Gas received approval from the Ontario Energy Board (OEB) to dispose of its 2017 and 2018 Demand Side Management (DSM) deferral and variance account balances (EB-2020-0067), resulting in a delivery adjustment being applied to bills for all customers who received in-franchise contract rate delivery services in 2018. The DSM program is our energy conservation program that is available to customers.

Reminder: to minimize the impact on customers receiving a charge, these balances are being uniformly disposed of over a three-month period effective April 1, 2021. Customers will see three equal installments over their April to June bills (received from May to July).

Coming in July - our newly designed website

This July, we will reach a significant milestone on our journey as a single, amalgamated company. While we are sad to say goodbye to, we are excited to launch our new, combined and updated website— Information for all our residential, business, commercial/industrial and storage and transportation customers will be housed in easy to locate areas with enhanced search and intuitive navigation, so that you can find the information you need, all in one place.

After July 6, take a look at our new updated site. At that time, we encourage you to check and update any old bookmarks and to set some new favourites.

Enbridge Gas Account Number Changes Coming July 6, 2021

This message is intended for legacy Union Gas rate zone customers with bundled contracts.

This July, we are bringing together our customer service applications and more of our processes.

What’s changing?

Effective July 6, 2021

  • Your current 14-digit account numbers will change to a new 12-digit account number.
  • Consumption values (m3) for accounts on a Direct Purchase agreement will be rounded to the nearest whole number.

What’s not changing?

If you currently hold or are an agent with a bundled contract in the legacy Union Gas rate zone, you will still be using the same support and renewal process to manage your contract.

Outage details:

As we transition to our new customer service applications and processes, it will result in a temporary system outage. The outage dates listed below could change as our online updates progress. Any changes will be communicated in advance.

Contract changes and updates will be unavailable from 10 p.m. ET on June 27, 2021 to 8 a.m. ET on July 6, 2021.

Price Point changes for July 1, 2021 must be submitted prior to 10 p.m. ET on June 27, 2021.

If you have any questions, please contact your Customer Service Representative. We appreciate your patience as we upgrade our applications to serve you better.

If you have any questions about any of the material in this newsletter, please contact your account manager.