Frequently Asked Questions about April 2019 Rates

The Ontario Energy Board (OEB) has approved changes to the rates Enbridge Gas Inc., operating as Union Gas, charges its customers effective Apr. 1, 2019. Please visit myaccount business rates to view the rates specific to your area.

Are my rates changing in April?

Yes. On April 1, Union Gas decreased the rates our customers pay. Rate changes include:

Rate M2

Rate 10

  • Changes in the market price of natural gas, which includes transportation services
  • A small decease in delivery rates, and,
  • Price adjustments from prior periods
  • Changes in the gas commodity, transportation, storage and delivery rates, and,
  • Price adjustments from prior periods

The new rates incorporate applicable temporary credits that don't affect the annual impacts listed on your rate notice included with your bill.

Union Gas buys natural gas and gas transportation services for our customers from the market and we pass these costs to you without mark-up. Storage and delivery rates are reviewed and approved by the OEB, which conducts an open review process with participation from consumer groups and Ontario municipalities.

How long will these rates remain in effect?

These rates are in effect from April 1 through June 30, 2019. Rates for natural gas used, transportation and storage services are adjusted once every three months (Jan. 1, April 1, July 1 and Oct. 1) to reflect ongoing changes in market prices.

Please visit our myaccount business rates page to view the rates specific to your area.

What makes up the charges on my bill?

Gas costs - Gas commodity costs include information on the "Gas used" and "Gas price adjustment" lines on your bill. The net natural gas rate reflects what we expect to pay for gas supplies during the next year, as well as an adjustment to make up the difference between our forecast cost of gas and actual costs from prior periods. Also, in the Union South zone, the cost of transportation to Ontario is included in the "Gas used" charge and therefore there is no longer a separate Transportation to Union Gas line item on customer bills.

Transportation costs - Transportation costs include information on the "Transportation to Union Gas" and "Transportation price adjustment" lines on your bill. Natural gas is transported into Ontario from a variety of locations across North America using different pipelines for delivery across the province, so your transportation costs vary and depend on where you are located in the province. For customers in the Union South zone, the transportation cost is included in the "Gas used" line on your bill.

Delivery costs - Delivery costs include the information on the "Delivery" and "Delivery price adjustment" lines on your bill and reflect the cost of delivering natural gas to your business as well as an adjustment to make up the difference between our forecast and actual delivery rates from prior periods.

Storage costs - Storage costs include the information on the "Storage" and "Storage price adjustment" lines on your bill and reflect the cost of storing natural gas so it is available when you need it.

Monthly Charge - The fixed monthly charge partially covers the cost of maintaining a safe and reliable natural gas distribution system. It includes things like meter reading, customer services and 24-hour emergency response.

Why is Union Gas changing the rates customers pay for natural gas?

The current rate change reflects decreases in the price we expect to pay to buy natural gas supplies and transportation services from the market in the coming year. Union Gas buys natural gas supplies from the market and we pay other pipeline companies to transport the gas supply from where it is produced into our distribution system in Ontario. We adjust the rates we charge our customers for these items quarterly to reflect changes in market prices, which are passed through to our customers without mark-up. In addition, there are adjustments for the difference between our forecast for natural gas and natural gas transportation market prices, and the actual costs from prior periods.

What’s the impact of this rate change on business customers in the Union South zone (Rate M2)?

The combined impact of these changes for business customers in southern Ontario is a decrease of about $687 per year.

What’s the impact of this rate change on business customers in the Union North East and Union North West zones (Rate 10)?

The combined impact of these changes for business customers in the Union North East zone is a decrease of about $2,850 a year, and a decrease in the Union North West zone of about $2,035 per year.

Why do customer rates differ by location?

Different areas of the province are served by different natural gas supply basins and transportation pipelines. We buy these services from the market and pass the cost through to our customers. Because the market costs for these services can vary by location, this can result in rate changes that differ by location.

How often does Union Gas change its rates?

You'll see two general types of natural gas rate changes during the calendar year. The first type occurs quarterly, on the first of January, April, July and October, to reflect changes in what Union Gas expects to pay for gas commodity and transportation services, as well as differences between forecast and actual costs for prior periods. This is shown as a change in the gas commodity and transportation rates on your bill and may also appear as a small change in delivery rates as Union Gas also uses natural gas to power our delivery system. These changes, which are passed through to you without mark-up, help ensure that you're billed at a rate that closely reflects the expected market price of gas.

The second type of rate change occurs annually and reflects the overall costs to run a safe and reliable natural gas distribution system. On your bill, this may appear as a change in the delivery and storage rates or the monthly charge.

All rate changes are approved by the OEB.

What are price adjustments?

Price adjustments refund or collect the difference between our forecast costs and actual costs from prior periods. The price Union Gas charges you for natural gas is based on a forecast of what the market price of gas will be during the next 12 months. This forecast is updated and approved by the OEB every three months to reflect changes in the market price of gas. Union Gas does not earn a profit on the sale of gas, so we track the difference between the price we charge for gas based on this forecast and the actual cost for gas we purchase during the same period. When forecast costs differ from actual costs, Union Gas applies a price adjustment to refund or collect the difference. This way, we can ensure that customers pay for the actual cost of gas, and not a penny more.

I noticed the same line twice on my bill. Am I being billed twice?

No, the billing period doesn't begin and end on the first and last days of each month but covers a period somewhere mid-month to mid-month. Consumption for the period prior to a rate change is billed at the old rate and consumption after a rate change is billed at the new rate. The number of days at each rate depends on the monthly cycle in which your account is billed.

How does this rate change impact customers who buy natural gas from an energy marketer?

If customers buy natural gas from an energy marketer, the price paid for gas supplies depends on the terms of the contract and is excluded from this rate change. For other services purchased from Union Gas (natural gas transportation, storage and delivery) business customers will see overall changes in the cost of the services they purchase from Union Gas ranging from a decrease of about $18 in the Union South zone, a decrease of about $1350 in the Union North West zone, and a decrease of about $1790 in the Union North East zone.

Are the rate changes a result of the announced merger between Union Gas and Enbridge Gas Distribution?

No. This rate change is part of an adjustment we make every three months following OEB approval, to reflect changes in the market price we expect to pay for natural gas supplies and transportation services. There are no changes Union Gas customers pay from the merger between Union Gas and Enbridge Gas Distribution.

I heard that Union Gas and Enbridge Gas Distribution have amalgamated, and I notice that my bill now includes mention of the name Enbridge Gas Inc. Is Union Gas changing its name and what does that mean for me?

On Jan. 1, 2019, Union Gas and Enbridge Gas Distribution amalgamated into one utility, with the legal name Enbridge Gas Inc. For now, it is business as usual with no changes to the services you receive from Union Gas. Please continue to interact with Union Gas as you have in the past; and our contact and emergency numbers have not changed. Union Gas will transition to the Enbridge name over time and we will keep our customers informed of any future changes.

I understand the Federal Government is implementing a carbon pricing program. How will that impact Union Gas customers?

In October 2018 the federal government confirmed that Ontario will be subject to a carbon-pollution pricing program under the Greenhouse Gas Pollution Pricing Act. Under this program, a new carbon charge of 3.91 cents per cubic meter (m3) of natural gas used, will apply to natural gas, starting April 1, 2019. All the money we collect for the federal carbon charge goes to the federal government. The charge is expected to change annually in April.

Current Status

We applied to the Ontario Energy Board (OEB) for approval to add the federal carbon charge to customer bills, effective April 1, 2019. Our application is still under review by the OEB, who will consider comments of stakeholders and external parties before deciding on any new charges and bill presentation matters.

That means customers will not see any charges related to the federal carbon pricing program until the OEB provides approval. In the interim, we are required to track the costs related to the federal carbon charge, effective April 1, 2019 and will seek to recover these costs at a later date.

Is natural gas my best energy value?

Natural gas is clearly the best energy choice for Ontario businesses. It costs much less to heat your facility and water with gas compared to using electricity or fuel oil. There are many other benefits to using gas beyond price including efficiency, versatility, reliability and abundance of domestic supply that makes natural gas your best energy choice. Read more about the many benefits of natural gas.

What is Union Gas doing to help me manage my energy costs?

Our natural gas storage facilities allow us to buy gas when it's less expensive and use it in the winter when market prices are typically higher.

Conservation is one of the best long-term ways to reduce energy costs. We understand that to stay competitive you need to closely monitor your ongoing energy use, invest in energy efficiency, and take advantage of valuable rebates and incentives. Visit the Save Money & Energy section to learn more.