Customer Contact Centre

Contact Us Online and by Email:

  • Online: With MyAccount, you can access your Union Gas account online. Find two years past bills and payments, update your account information, send us a moving notice, and apply for equal billing. Get started today - Login or Register for MyAccount. 
  • Email: You can reach us electronically for your account, billing and service inquiries. Send us an email, and a representative will respond to you directly within two business days.

Contact Us By Telephone:

  • Account, Billing and Service Inquiries: 1-888-774-3111
    Available Monday-Friday from 8:00 a.m. to 6:00 p.m. (excluding major holidays). Calls may be recorded for quality and safety purposes.
  • Natural Gas Emergencies: 1-877-969-0999
    Gas odour, leak, low pressure, high pressure, service line damage and any other safety concern

Contact us by Mail:

  • Payments:

    • Union Gas Limited
      P.O. Box 4001 Stn A
      Toronto, ON
      M5W 0G2

  • Inquiries: 

    • Union Gas Limited
      P.O. Box 2001
      Chatham, Ontario, Canada
      N7M 5M1