Customer Contact Centre
Contact Us Online and by Email:
- Online: With myaccount, you can access your account online. Find two years past bills and payments, update your account information, send us a moving notice, and apply for equal billing. Get started today - login or register for myaccount.
- Email: You can reach us electronically for your account, billing and service inquiries. Send us an email, and a representative will respond to you directly within two business days.
Contact us by telephone:
- Account, billing and service Inquiries: 1-888-774-3111
Available Monday-Friday from 8:00 a.m. to 6:00 p.m. (excluding major holidays). Calls may be recorded for quality and safety purposes.
- Natural gas emergencies: 1-877-969-0999
Gas odour, leak, low pressure, high pressure, service line damage and any other safety concern
Contact us by mail: