Report online fraud
We take phishing and spoofing attempts on our customers very seriously.
If you receive any sort of communication—an e-mail, a webpage, a text message, a phone call—that you suspect is not from Enbridge Gas, please report it to us by sending the e-mail or webpage to firstname.lastname@example.org.
How to report a phishing or spoofed e-mail or webpage:
- Open a new e-mail and attach the e-mail you suspect is fake. For suspicious webpages, simply copy and paste the link into the email body. If you can't send the e-mail as an attachment, you can forward it.
- Send the e-mail to email@example.com
(N.B.: Sending this suspicious e-mail as an attachment is the best way for us to track it.)
Tips for handling phishing and spoofing
Suspicious phone calls or voicemails
- Never provide confidential information over the phone to someone who calls you. Always hang up and call back using a phone number from a bill or from our website.
- If you receive unsolicited calls from someone claiming to represent Enbridge Gas, hang up and contact a customer service representative directly.
Suspicious e-mails or text messages
- The message begins with a generic greeting such as "Dear Customer" or "Dear Sir/Madam".
- The suspicious or unsolicited message contains links or attachments.
- The message requests personal information, such as a credit card number or account password.
- The link appears legitimate, but when you hover over or click on it, a different URL is displayed.
(N.B.: Enbridge Gas can't promise to respond personally when you report a suspicious correspondence to firstname.lastname@example.org. However, we will investigate all submissions with the highest priority.)