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Report online fraud

We take phishing and spoofing attempts on our customers very seriously.

If you receive any sort of communication—an e-mail, a webpage, a text message, a phone call—that you suspect is not from Enbridge Gas, please report it to us by sending the e-mail or webpage to

How to report a phishing or spoofed e-mail or webpage:

  1. Open a new e-mail and attach the e-mail you suspect is fake. For suspicious webpages, simply copy and paste the link into the email body. If you can't send the e-mail as an attachment, you can forward it.
  2. Send the e-mail to
    (N.B.: Sending this suspicious e-mail as an attachment is the best way for us to track it.)

Tips for handling phishing and spoofing

Suspicious phone calls or voicemails

  • Never provide confidential information over the phone to someone who calls you. Always hang up and call back using a phone number from a bill or from our website.
  • If you receive unsolicited calls from someone claiming to represent Enbridge Gas, hang up and contact a customer service representative directly.

Suspicious e-mails or text messages

  • The message begins with a generic greeting such as "Dear Customer" or "Dear Sir/Madam".
  • The suspicious or unsolicited message contains links or attachments.
  • The message requests personal information, such as a credit card number or account password.
  • The link appears legitimate, but when you hover over or click on it, a different URL is displayed.

(N.B.: Enbridge Gas can't promise to respond personally when you report a suspicious correspondence to However, we will investigate all submissions with the highest priority.)