Report online fraud

We take phishing and spoofing attempts on our customers very seriously.

If you receive any sort of communication—an e-mail, a webpage, a text message, a phone call—that you suspect is not from Enbridge Gas, please report it to us by sending the e-mail or webpage to stop-spoofing@enbridge.com.

How to report a phishing or spoofed e-mail or webpage:

1. Open a new e-mail and attach the e-mail you suspect is fake. For suspicious webpages, simply copy and paste the link into the email body. If you can't send the e-mail as an attachment, you can forward it.
2. Send the e-mail to stop-spoofing@enbridge.com
   (N.B.: Sending this suspicious e-mail as an attachment is the best way for us to track it.)

Tips for handling phishing and spoofing

Suspicious phone calls or voicemails

• Never provide confidential information over the phone to someone who calls you. Always hang up and call back using a phone number from a bill or from our website.
• If you receive unsolicited calls from someone claiming to represent Enbridge Gas, hang up and contact a customer service representative directly.

Suspicious e-mails or text messages

• The message begins with a generic greeting such as "Dear Customer" or "Dear Sir/Madam".
• The suspicious or unsolicited message contains links or attachments.
• The message requests personal information, such as a credit card number or account password.
• The link appears legitimate, but when you hover over or click on it, a different URL is displayed.

(N.B.: Enbridge Gas can't promise to respond personally when you report a suspicious correspondence to stop-spoofing@enbridge.com. However, we will investigate all submissions with the highest priority.)