You will see a transition to the Enbridge name and brand over time, otherwise it is business as usual. Please continue to interact with your existing Union Gas and Enbridge Gas Distribution contacts as you have in the past, our phone numbers have not changed. We will keep you informed of any future changes.
Throughout 2019 you will see changes to branded items such as building signs, service trucks and utility bills. Things will look different, but our customers can expect the same great service and the same great product.
No. As a continuing customer you can expect no change. Your account number and the options for paying your bills will remain the same.
Please continue to interact with Union Gas or Enbridge Gas Distribution as you have in the past; our contact and emergency numbers have not changed:
Union Gas Contact Centre: 1-888-774-3111
Union Gas Emergency: 1-877-969-0999
Enbridge Gas Distribution: 1-877-362-7434
Enbridge Gas Distribution Emergency: 1-866-763-5427
While the utilities have merged, the rate zones for Union Gas and Enbridge Gas Distribution customers will remain distinct. The rates customers pay reflect the cost to serve different geographic areas and the market price of natural gas and must be approved by the Ontario Energy Board. To understand how legacy Union Gas sets its rates, refer to the following videos.
There are no immediate changes to the services and programs offered by each legacy utility:
We will keep you informed of any future changes.
As a combined company, we remain committed to maintaining a high standard of operational excellence. An integral component of the merger is a regulatory framework which includes ongoing monitoring of performance against service quality indicators for customer service, operations, system reliability and safety.
The name may be new, but Union Gas and Enbridge Gas Distribution have a collective 170 years of experience. We have long been leaders in delivering exceptional energy value for consumers through an unrelenting focus on operational efficiency, safety and reliability of service. The combined utility will continue to deliver the best and lowest cost service to customers by leveraging best practices, pursuing incremental efficiencies and positioning the company for future growth and success.
We will continue to invest in all the communities in which we operate across Ontario, including a strong and continued focus on United Way. Individuals at our company care about the health of the communities Enbridge Gas serves across Ontario. That will never change.
On Jan. 1, 2019, Enbridge Gas Distribution and Union Gas joined to become Enbridge Gas Inc. We're now on an exciting energy journey together. This chapter of our story began two years ago in September 2016, when it was revealed that Enbridge Inc. and Spectra Energy, our parent companies, had reached a deal to merge, creating one of the largest energy companies in North America. The Ontario Energy Board in September of 2018 then gave approval for Enbridge Gas Distribution and Union Gas to integrate.
No. We will continue to work hard with safety, integrity and respect as our guides. Those values are steadfast. They mean everything to us. We live these values in support of our customers, all communities, the environment and each other.