General Policies
Conditions of Service
Conditions of Service
This document summarizes the guidelines which govern our operations. The new Conditions of Service will become effective December 1, 2019.
Customer Complaint Processes
Customer Complaint Policy
The purpose of this policy is to provide an overview of the handling of written customer complaints.
For storage and transportation customers with a dispute related to contractual terms and conditions, system operating data and/or customer information, view the Storage and Transportation Access Rule (STAR) Dispute Resolution Mechanism.
Service Related Policies
Direct Purchase
Authorization of Interruptible Direct Purchase (DP) Balancing Transactions
To define the evaluation criteria Union Gas applies when a customer requests authorization for a direct purchase balancing transaction.
Daily Contract Quantity (DCQ) greater than 1,200,000 m3/day -- Union South
This policy will ensure consistent and fair treatment for setting and changing a T2/T3 customer's Daily Contract Quantity (DCQ) for customers that are eligible to choose the Firm Billing Contract Demand (FBCD).
North T-Service Transportation from Dawn
This policy will ensure consistent and fair treatment when a customer requests the option to purchase firm transportation capacity from Dawn to any of Union's North East delivery areas.
Obligated Daily Contract Quantity (DCQ) -- Union North
This policy will ensure consistent and fair treatment of changes to a customer's obligated Daily Contract Quantity (DCQ).
Obligated Daily Contract Quantity (DCQ) -- Union South (Currently in effect)
This policy ensures equitable treatment for setting and changing a customer's Daily Contract Quantity (DCQ).
Priority of Service
This policy provides information regarding the processing of interruptions or scheduling reductions, to interruptible services, when requested services exceed available capacity under normal operating conditions.
Service Switching
This policy ensures equitable treatment of customer requests to move between any of Union Gas' four services: Sales Service, Bundled-T, Transportation Service or Unbundled Service.
TCPL Turnback
The purpose of this policy is to provide an overview of how Union Gas will facilitate T-service customer requests to turnback temporarily assigned TransCanada Pipelines (TCPL) capacity as part of their Direct Purchase contract.
Temporarily Changing Existing Customer Obligated Points of Receipt
This policy applies to all existing Bundled-T and T-Service direct purchase customers in Union Gas' Southern operations area.
Storage
Cost Based Storage Space and Deliverability Allocation - Union North
This policy provides information regarding the calculation of cost based storage space and storage deliverability (injection and withdrawals) for Direct Purchase Customers.
Cost Based Storage Space and Deliverability Allocation - Union South
This policy provides information regarding the calculation of cost based storage space and storage deliverability (injection and withdrawals) for Direct Purchase Customers.
Other Policies
Disposition of Union Gas Limited Owned Assets
An explanation of the factors Union Gas will consider once it has decided to dispose of property, plant or equipment.
Union Gas reserves the absolute right to change, amend or delete any policy at any time without notice.