Frequently Asked Questions
Our Frequently Asked Questions section has the answers to some of the most commonly asked questions about our Storage & Transportation services. Links throughout the answers will guide you to further information on our website or from other sources.
Click on the links below to navigate to a specific section of our FAQ page.
| Rates and Services |
| Contact Information |
| Pipeline Information |
| Unionline |
| Contracts and Reports |
- Where do I find current rates and fuel ratios?
Please visit our Current Rates & Fuel Ratios page to view and print Storage and Transportation rate summaries including fuel ratios.
- Where can I find Union's Tariff information and Rate
Schedules?
Under the Informational Postings section of our website you can view our Tariffs page.
- What is the Priority of Service and where can I find
it?
The purpose of Priority of Service is to prioritize scheduling reductions and service restrictions for Union’s services during periods when Union’s ability to flow interruptible gas quantities is less than the requested/forecasted quantities. For more information please review the Priority of Service policy.
-
If necessary, who is subject to interruption?
The Priority of Service policy lists the order in which services of different types will be interrupted in the case of a constraint on our storage or pipeline system. Only Shippers with interruptible services are affected by interruptions. Firm services are not affected except in instances of Force Majeure.
-
What is the difference between M12 and C1 transport?
M12 transport only transports gas from Dawn to Parkway or Kirkwall, while C1 transport can transport gas anywhere on Union’s system including Bluewater, St. Clair, Ojibway, Dawn, Parkway and Kirkwall. The demand charges for transportation from Dawn to Parkway or Kirkwall are the same for both C1 and M12 transportation services, however fuel charges differ between the two. M12 transport fuel cost changes monthly and the customer is subject to quarterly true ups, while C1 transport fuel cost is fixed for each season and not subject to true up. M12 transport service is intended for long term contracts, lasting 10 years or more, but the C1 transport service can be either long term or short term.
-
What is the Fuel Ratio?
Fuel Ratio is the quantity of fuel that must by supplied to Union Gas for every unit of gas moved within Union’s system. This number differs from path to path, month to month and from storage to transport. A summary of the current fuel ratios is available at Current Rates & Fuel Ratios.
-
What is the cost of HUB Injections and Withdrawals?
The cost of all HUB interactions are laid out in the Current Schedule B HUB Pricing. The prices are subject to change and are usually updated monthly. The Schedule B pricing is part of the underlying HUB contract agreement and also includes pricing for interruptible transport, exchanges, and name changes.
-
Who is my Account Manager?
Your Account Manager's contact information is located on Unionline under Contract Details. The name, e-mail address and phone numbers of your Account Manager will be located on the Contact Information tab. If this person cannot be reached, a list of all Account Managers is available on our Contact Us page. Any of our representatives would be happy to help with any concerns.
-
What is the capacity available for tomorrow’s gas day?
The operational status for tomorrow’s gas day is available on the Operational Status page, which provides an indicator of how Union's system is anticipated to perform for the next day.
-
Where can I find Unionline training?
Unionline training has recently been updated and can be found in the Unionline section of our website.
-
Where can I find out more information about Unionline?
The Unionline section of the website contains information about how to sign up for Unionline, what features are offered through Unionline and contains a Unionline FAQ section.
-
Where can I find standard contracts?
Standard contacts and general contract information can be found within the Resources section of the website, under Standard Contracts and Documents. This area includes copies of all of Union’s Standard contracts for the main Storage & Transportation services.
-
Where can I find a copy of the contract parameters and executed contracts?
Shipper specific information, contract parameters, as well as executed contracts, are all available to each Shipper through Unionline.
If you are unable to find the answer to your question please submit your question using the submission box at the top of the page.
 |
Adobe Acrobat Reader is required to view the links on this page. |