Union Gas Limited

Profile of Gas Management Services at Union Gas

The Gas Management Services ("GMS") team at Union Gas is a dedicated group of professionals that performs many functions that support both Union Gas as a local distribution company (“LDC”) and as a storage and transmission company ("S&T").

As an LDC, Union Gas purchases supply and transportation capacity on upstream pipelines to serve many of its 1.3 million utility customers. The LDC purchases gas supplies from supply basins in western Canada and the US, and we rely on the GMS team to facilitate the transportation of these purchases. The GMS team submits nominations on 11 pipelines and ensures that the gas supplies reach our Ontario franchise area. We rely on the GMS staff to be knowledgeable about each pipeline’s unique nomination and scheduling protocols and web based systems.

As an S&T company, GMS receives daily nominations from in-franchise and ex-franchise customer segments via our secure, web-based Unionline system. Union Gas accepts nominations on each of the four standard NAESB nomination windows, i.e. Timely, Evening, Intraday 1 and Intraday 2, so that Shippers can easily schedule their nominations across the North American pipeline grid. Union Gas also offers innovative, firm all day storage and transportation services that provide Shippers an additional nine nomination windows – all accessible through our Unionline nominations platform.

GMS recognizes the need for Shippers to be able to transact business in an electronic world as efficiently and reliably as possible. That’s why Union Gas continues to upgrade our nomination and scheduling systems to make it easier to do business with us. Our recently concluded Unionline survey is one of the tools that we use to gather feedback from customers to help direct our efforts. Whether it’s over the phone, using email, or instant messaging, the Union Gas GMS group is committed to providing a superior customer experience.

Each day, GMS facilitates almost 10 Bcf/day of title transfers throughout the Union Gas Storage and Transportation system. With an average of 10,000 daily transactions, 1,100 active parties and 2,200 contracts, Union Gas uses our efficient and reliable electronic nominations and scheduling systems, Unionline and CARE, to meet our Shippers’ expectations.

GMS responsibilities go beyond managing storage and transportation flows on pipelines. The group is also responsible for gathering daily measurement from multiple pipeline interconnects and utility customer meters. With this data, daily account balances are calculated, and a variety of daily and monthly consumption and measurement reports are available for our Shippers to view online.