September 2010
Hot Topics
Be Safe and Dig Smart | Manage Your Bill | Have a Question?
Be Safe and Dig Smart
Have your utility lines and pipes marked for safety
Planning to build a new deck or fence? Under Ontario regulations, it's against the law to start a digging project without having natural gas and other utility lines located and marked for safety. Many people make the mistake of not taking precautions before they start digging and put themselves and others in harm's way.
Be smart
It's a fact – unsafe digging can damage pipes or utility lines and create a safety hazard or disrupt utility services to an entire neighbourhood.
Homeowners or their contractors who cause damage may be liable for the cost of repairs and could even incur a costly lawsuit if an adjacent property
is damaged or someone is injured. For these and other reasons, it’s important to be smart and arrange for a free utility line locate, no matter
how large or small your project is.
Be safe
Keep yourself and your neighbours safe by arranging for a free natural gas and utility line locate through Ontario One
Call at least one week before you start to dig. Ontario One Call, a call centre dedicated to receiving locate requests
on behalf of member utilities in Ontario, will relay your request to Union Gas or a designated service provider as well
as other participating member utilities. You’ll get a timely, free locate of the underground facilities so you can complete your project safely.
Be ready
Get ready to start your digging project, but first, be smart and safe. Contact
Ontario One Call at on1call.com or
toll free at 1 800 400-2255.
Easy Ways to Manage Your Bill
In the Manage My Bill section of the Union Gas website you'll discover 12 easy steps to help you save money on your utility bills by
reducing your home's energy use. When you visit uniongas.com/managemybill, you’ll
discover almost everything you need to know about understanding your bill, selecting payment options and adopting do-it-yourself energy-saving tips.
Among the simple steps is number four, "Install a Programmable Thermostat", which reduces energy consumption by slightly lowering or raising the temperature in your home while you're away or sleeping. In step 11, "Regular Furnace Maintenance", you'll learn how a furnace working at peak efficiency uses less energy and costs less to operate.
Visit uniongas.com/managemybill for more energy and money-saving tips.
Have a Question?
Get the answers you need, when you need them!
We no longer live in a nine-to-five world where access to information is limited by the clock. That's why
Union Gas has added a smart new search tool on its website called 'Have a Question?'.
Have a Question? makes it easy to find what you’re looking for – 24/7! Simply go to uniongas.com/residential, type your question into the search window, and instantly receive an accurate answer.
And Have a Question? is constantly evolving. It easily understands the many ways that people ask questions – spelling errors and all. Also, Union Gas regularly monitors customers' questions and feedback to create new and improved answers for the database.
Finally, Have a Question? conveniently identifies and posts customers' top 10 questions for quick and easy searching.
Visit uniongas.com/residential and try it today!
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