Frequently Asked Questions
Top 10 Things You Need to Know
1. How long does it take to have a gas service line and meter installed and ready to use?
To ensure service is received on time, you must place an order 4-6 weeks before you require natural gas on site, and you must ensure that you specify “Con-Heat” on your RFA form. Larger load requirements may need more time in order to build a bigger meter. To guarantee that Union Gas receives the required lead time, it is important to give your gas service a high priority within your construction schedule.
2. What site requirements need to be met for service line installation and meter set-up?
The following help to ensure that the service piping and meter set-up are not put at risk during on-going construction site activities:
3. How do I arrange for natural gas service for construction heat?
Complete a Request for Action (RFA) form and fax it in to your regional Union Gas Office.
See a complete description of how to fill out the Request for Action (RFA) form.
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Area |
Phone # |
Fax # |
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Windsor/Chatham |
800 265-5256 |
866 232-2062 |
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London/Sarnia |
800 248-9134 |
800 947-0034 |
|
Waterloo/Brantford |
800 501-3048 |
800 263-9973 |
|
Hamilton/Halton |
800 642-0608 |
905 548-3525 |
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Northwest: |
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Northeast: |
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Eastern: |
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To order your meter set and turn on please contact the
Union Gas Call Centre at:
888 323-4156 ext. 699
4. What pressure can I receive?
Standard delivery pressure is 7” w.c.; however, you can request up to 10 psig on the RFA. Pressure requirements above 10 psig may be considered but will require Union Gas engineering design approval.
5. Where can I get natural gas construction heaters?
Find a natural gas construction heater rental company near you.
6. What training is required to operate natural gas construction-heat equipment?
Anyone who installs, lights, re-lights, moves or shuts off the natural gas equipment is required to either by a licensed gas technician, or to obtain their natural gas Record-Of-Training (RoT). To obtain a RoT, contact your local Union Gas representative for course dates.
See the full details on how to obtain an RoT certificate.
7. Why should I use natural gas instead of propane for my temporary construction-heat needs?
Natural gas is your best choice for construction heat, as you can expect to:
Save on Fuel Costs: Natural gas is up to 50% cheaper than propane and all fuel paid for is used, whereas propane tanks are often replaced before empty
Save on Labour Costs and Increase Productivity: No man hours required to change fuel tanks and with a constant heat source a site is never shut down for lack of fuel.
Improve Site Safety: No heavy propane bottles to change in slippery site conditions and there is less chance of back injuries, as workers are no longer required to lift cumbersome tanks.
Improve Your Billing Process: Paying a natural gas bill is simple, as all charges are included on a monthly Union Gas bill - No more lost delivery slips or invoices, which can occur with propane billing.
Be Green: Natural gas is the cleanest burning fossil fuel.
8. What type and size of construction jobs are natural gas heaters meant for?
Any job of any size can be accommodated with natural gas heating equipment. Check out more information about where natural gas heat for construction is used.
9. How much does an installation cost?
Generally there is no charge for a natural gas line installation. You can confirm this with your local Union Gas representative. The cost for renting natural gas heaters varies with the size of the unit, contact your rental company directly for this information.
Expect to receive your natural gas service within 4-6 weeks of your request
