Understanding your Union Gas contract

Union Gas has standardized contracts for all in-franchise customers - no matter the rate class.  This ensures that contracts are easier to read and understand.

All Union Gas in-franchise customer contracts contain the following information:

  • Contract Cover -Each contract will have a service type-specific "Contract Cover." The body of the contract ties in all the schedules and General Terms and Conditions together.  The Contract Cover includes customer information and signatory pages.
  • Schedule 1 - Schedule 1 provides customer-specific information such as contract parameters.
  • Schedule 1a – Schedule 1a provides the means to contract for market-based deliverability.
  • Schedule 2 - Schedule 2 provides the terms and conditions specific to a service.
  • Schedule 3 -Schedule 3 provides end use locations for a Bundled T contract.
  • General Terms and Conditions -General Terms and Conditions provides generic working rules for all in-franchise contracts and are the terms that are common to all North and South in-franchise services.
  • Collection Service Agreement -The Collection Service Agreement provides the details on customer billing service.
  • Gas Distribution Access Rule (GDAR) Service Agreement -- This Service Agreement sets out the relationship between Distributor and Vendor.

Union's standardized contracts for in-franchise customers:


Northern and Eastern Operations Area:
Bundled Transportation Service


Distribution (Sales and Service) and T-Service

     Rate 100 Base Service (includes Rate 25, CBS, Storage)

    Rate 20 Base Service (includes Rate 25, CBS, Storage)


Southern Operations Area:

Bundled Transportation Service

Distribution (Sales and Service) and T-Service

Union Gas received approval from the Ontario Energy Board (OEB) for a change in the eligibility requirements for our bundled contract rate classes M4, M5A and M7. This eligibility change was part of our 2013 rate case and becomes effective on January 1, 2014.

To give customers a working knowledge of the changes to the contracts and schedules, the new versions are posted below - as well as blackline versions that show in detail how the contracts and schedules have changed.

      Rate M4

      Effective January 1, 2014

     Blackline Versions

     Rate M5

      Effective January 1, 2014

     Blackline Versions

     Rate M7

      Effective January 1, 2014 

     Blackline Versions

     Rate M9

       Rate T1 

       Rate U2

Storage and Transportation Contracts

Additional information

Customer Balancing Service (CBS) Rates