Reading Your Gas Meter

YOUR GAS METER measures your home or business's consumption of natural gas. Most meters are installed outside the building, but some may be installed within the building.

The gas meter is easy to identify. The metric design has five numbers in a row and measures gas in cubic meters. To read a metric gas meter, read the numbers from left to right just as you would a car odometer.

You may have an imperial gas meter, which has four dials in a row numbered in opposite directions, which measures gas in units of 100 cubic feet. Each dial must be read accurately to represent your correct natural gas usage.

To read an imperial meter, record the numbers left to right as indicated by the dial pointers on the four dials. If the dial pointer is between two numbers, read the lowest of the two numbers except when the dial pointer is between 0 and 9, in which case you would record the number 9.

Both metric and imperial gas meters provide an accurate measure of natural gas consumption.

Union Gas reads your gas meter monthly in order to provide you with an accurate bill. If, for some reason, we are unable to read your meter, you can provide us with the reading. If we do not have a reading by your billing date, we will estimate your gas usage and bill you according to the estimate.

Report Your Meter Reading

In order to submit a meter reading, you will need the following information; account number (refer to your gas bill), meter number and your meter reading.  Follow these easy steps

1. Gather all the required information from your gas meter using the How to Read Your Gas Meter Form
2. Submit your reading using one of the following methods
   • On-line – fill in the required information on the ‘Submit Your Union Gas Meter Reading Form’ and submit it automatically
   • By Phone – call our toll free Call Center at 1-888-774-3111 and provide the auto attendant with
     • Your account
     • Meter read
     • Meter read date (mm/dd)

Special Arrangements

If you have an indoor meter we will require access to the meter.  A key can be confidentially kept by Union Gas and used to ensure accurate reads are reflected on your bill. If you are not able to allow Union Gas access to the premise, we can arrange a convenient schedule to read your gas meter. Please contact the Customer Contact Centre at 1-888-774-3111 to see how we can accommodate your special needs.