Union Gas Limited

Invoice and Payment Options for Contract Customers

We are pleased to offer contract customers and Energy Marketers a number of invoice and payment options that are convenient and easy to use. Contract customers are businesses that purchase a large supply of natural gas from Union Gas through a contract coordinated with an account manager. Non contract businesses can view billing and payment options on our Business pages under MyAccount or click here.

Invoice Options

Union Gas customers have three options to receive or view their invoice:

• Paperless Invoicing
  
  By electing paperless invoicing, you will receive an email indicating when your invoice is posted on Unionline and available for payment.  If you don't have Unionline, it is fast and easy to register.
  
  To enrol in paperless invoicing:

  1)       Log in to Unionline.

  2)  Navigate to the Invoices screen (e.g. Direct Purchase, Distribution or S&T).
    At the bottom of the invoice screen, you will find a link to the Paperless Invoice Election Form.

  3)    Complete the Paperless Invoice Election Form.  
    A special feature on the form allows you to add a new company contact along with the contracts they are associated with.  (Please note that all contacts will need to have Unionline access to view the invoice.)

  4)    Click on the “Submit” button and the form will be electronically submitted to Union Gas.
    All contacts will receive an email that will provide an effective date for paperless invoicing. Please note:  Requests received more than five (5) business days prior to the last day of the month will be effective the following month.

  5)    You are ready for paperless invoicing!
    Every month, all contacts will be emailed when the final invoice is available on Unionline and ready for payment.
  
  For more information on how to enroll in paperless invoicing, please click here.  For frequently asked questions, please click here.

• View your invoice online
  
  Through Unionline, you are able to view your invoice online as well as look at archived history.  Customers not enrolled in paperless invoicing will continue to receive your invoice by mail.
   

• Receive your invoice by mail

Payment Options

Customers now have three options to pay their Union Gas invoice:

• Pay online
  
  Through any major financial institution you can now set up and pay your invoice online.  You will need the following information to add Union Gas to your online banking option:
  
  For Commercial/Industrial and Energy Marketers, you can set up "Union Gas Large Business" with your financial institution using the 6-digit contract number starting with "SA" found on your invoice (e.g. enter SA000000).  *Please note:  this option is currently not available for customers invoiced in U.S. dollars.  We continue to work with financial institutions to add this option in the near future.
   

• Pay by cheque
  
  Cheques should be made payable to Union Gas Limited and include the invoice number.  Please send your cheque and a copy of the invoice to:

Postal Address

Supervisor, Central Cashiering
Union Gas Limited
PO Box 2001
50 Keil Drive North
Chatham, Ontario, Canada
N7M 5M1

Courier Address

Supervisor, Central Cashiering
Union Gas Limited
50 Keil Drive North
Chatham, Ontario, Canada
N7M 5M1

• Pay by wire

Wire payments are accepted by Union Gas Limited.  Wires must be accompanied by remittance detail (account number(s) and amount paid for each invoice).  Your remittance details can be emailed or faxed to:

Central Cashiering Department
Email: UGLAdvice@uniongas.com
Fax: 1-800-799-0039 or 519-436-5401

Payment Due Date
 

For information on your payment due date please refer to your invoice.