General Policies
Union Gas Conditions of Service
Conditions of Service
This document summarizes the guidelines which govern our operations.
Customer Complaint Processes
Customer Complaint Policy
The purpose of this policy is to provide an overview of the handling of
written customer complaints.
For storage and transportation customers with a dispute related to contractual terms and conditions, system operating data and/or customer information, view the Storage and Transportation Access Rule (STAR) Dispute Resolution Mechanism.
Service Related Policies
Direct Purchase
Authorization of
Interruptible Direct Purchase (DP) Balancing Transactions
To define the evaluation criteria Union Gas applies when a customer requests
authorization for a direct purchase balancing transaction.
Daily Contract Quantity (DCQ) greater
than 1,200,000 m3/day -- Union South
This policy will ensure consistent and fair treatment for setting and
changing a T1/T3/U7 customer’s Daily Contract Quantity (DCQ) or U7
customer’s Parkway Call for customers that are eligible to choose the Firm
Billing Contract Demand (FBCD).
Less than 300 GJ Vertical Slice request
This policy applies to new or existing direct purchase customers, in the
Union Gas South operations area, that have not previously received a
vertical slice and have a Daily Contract Quantity (DCQ) increase request for
less than 300 GJ/day.
Obligated Daily Contract Quantity (DCQ) -- Union North
This policy will ensure consistent and fair treatment of changes (either
increases or decreases) to a customer's obligated Daily Contract Quantity (DCQ).
Obligated Daily Contract Quantity (DCQ) -- Union South
This policy will ensure consistent and fair
treatment of changes (either increases or decreases) to a customer's
obligated Daily Contract Quantity (DCQ).
Priority of Service
This policy provides
information regarding the processing of interruptions or scheduling
reductions, to interruptible services, when requested services exceed
available capacity under normal operating conditions.
Request to turnback
Vertical Slice Capacity
This policy applies to direct purchase customers, in the Union Gas South
operations area, who have been allocated upstream
transportation capacity under Union Gas’s vertical slice program on or after
November 1, 2003.
Return
to Union Gas Sales Service from Direct Purchase
This policy
applies to direct purchase customers who wish to change from Direct Purchase
to Union Gas Sales Service.
TCPL Turn Back
The purpose of this policy is to provide an overview on how a direct
purchase customer in Union Gas's Southern, Northern or Eastern operations
area can take advantage of Western turn back opportunities.
Temporarily Changing Existing Customer Obligated Points of Receipt
This policy
applies to all existing Bundled-T and T-Service direct purchase customers in
Union Gas’s Southern operations area.
Upstream Assignment
This policy provides an overview into the handling of the upstream
assignments for direct purchase customers in the Union Gas's Southern,
Northern and Eastern operation areas.
Upstream
Capacity Clearinghouse
The purpose of this policy is to provide an overview on how a direct
purchase customer, in the Union Gas Southern operations area can rearrange
their upstream transportation allocated under Vertical Slice.
Vertical Slice Policy
This policy applies to customers who move from sales service to direct
purchase in the Union Gas South operations area.
Storage
Cost Based Storage Space and
Deliverability Allocation - Union North
This policy provides information regarding the calculation of cost based
storage space and storage deliverability (injection and withdrawals) for
Direct Purchase Customers.
Cost Based Storage Space and
Deliverability Allocation - Union South
This policy provides information regarding the calculation of cost based
storage space and storage deliverability (injection and withdrawals) for
Direct Purchase Customers.
Other Policies
Disposition of
Union Gas Limited Owned Assets
An explanation of the factors Union Gas will
consider once it has decided to dispose of property, plant or equipment.
Environment, Health & Safety
Information on our Environment, Health & Safety Policy and Management System
Union Gas reserves the absolute right to change, amend or delete any policy at any time without notice.
