Policies

Priority of Service
This policy provides information regarding the processing of interruptions or scheduling reductions, to interruptible services, when  requested services exceed available capacity under normal operating conditions.

Authorization of Interruptible Direct Purchase (DP) Balancing Transactions
To define the evaluation criteria Union Gas applies when a customer requests authorization for a direct purchase balancing transaction

Disposition of Union Gas Limited Owned Assets
An explanation of the factors Union Gas will consider once it has decided to dispose of property, plant or equipment.

Environment, Health & Safety
Information on our Environment, Health & Safety Policy and Management System

Gas Service Guidelines
Explains in summary form the guidelines which govern our operations.

Incremental Gas Supply for DP Balancing
This policy applies to customers with an existing Direct Purchase contract (Bundled-T, T-1, T-3 or Unbundled) in Union Gas' Southern Operations area.

Vertical Slice Policy
This policy applies to customers who move from sales service to direct purchase in the Union Gas South operations area.

Less than 300 GJ Vertical Slice request
This policy applies to new or existing direct purchase customers, in the Union Gas South operations area, that have not previously received a vertical slice and have a Daily Contract Quantity (DCQ) increase request for less than 300 GJ/day.

Request to turnback Vertical Slice Capacity
This policy applies to direct purchase customers, in the Union Gas South operations area, who have been allocated upstream transportation capacity under Union Gas’s vertical slice program on or after November 1, 2003.

Temporarily Changing Existing Customer Obligated Points of Receipt
This policy applies to all existing Bundled-T and T-Service direct purchase customers in Union Gas’s Southern operations area.

Return to Union Gas Sales Service from Direct Purchase
This policy applies to direct purchase customers who wish to change from Direct Purchase to Union Gas Sales Service.

Obligated Daily Contract Quantity (DCQ) -- Union South
This policy will ensure consistent and fair treatment of changes (either increases or decreases) to a customer's obligated Daily Contract Quantity (DCQ).

Obligated Daily Contract Quantity (DCQ) -- Union North
This policy will ensure consistent and fair treatment of changes (either increases or decreases) to a customer's obligated Daily Contract Quantity (DCQ).

Customer Complaint Policy
The purpose of this policy is to provide an overview of the handling of written customer complaints.

Upstream Assignment
This policy provides an overview into the handling of the upstream assignments for direct purchase customers in the Union Gas's Southern, Northern and Eastern operation areas.

Upstream Capacity Clearinghouse
The purpose of this policy is to provide an overview on how a direct purchase customer, in the Union Gas Southern operations area can rearrange their upstream transportation allocated under Vertical Slice.

TCPL Turn Back
The purpose of this policy is to provide an overview on how a direct purchase customer in Union Gas's Southern, Northern or Eastern operations area can take advantage of Western turn back opportunities.
 

Union Gas reserves the absolute right to change, amend or delete any policy at any time without notice.